Social Media Chat Support
2 weeks ago
Calling all social media enthusiasts and customer service superstars We're on the hunt for exceptional Chat Support Representatives to join our dynamic team at a cutting-edge technology company. If you're passionate about helping others, have a knack for solving problems, and love engaging with people online, this is your chance to make a real impact.
**Responsibilities**:
- Provide real-time chat support to our valued users across multiple social media platforms
- Quickly and efficiently resolve queries related to our products and services
- Offer clear and concise instructions and solutions, ensuring a seamless experience for users
- Gather and document user feedback to identify recurring issues and areas for improvement
- Maintain a professional and approachable demeanor in all interactions, fostering positive relationships with users
- Collaborate with the wider support team to escalate complex queries and provide resolution within established timeframes
- Stay abreast of platform updates and industry best practices to ensure the provision of accurate and up-to-date support
**Qualifications**:
- Excellent written and verbal communication skills
- Exceptional customer service orientation with a strong desire to help others
- Advanced troubleshooting and problem-solving abilities
- Proficient in using a variety of chat support tools and platforms
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Passion for social media and eagerness to learn new platforms and trends
**Salary**: RM2,302.89 - RM4,600.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Rotational shift
Application Question(s):
- Are you able to Start Immediately(Yes)
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- English (required)
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