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Assistant Relationship Manager, Retail Business

4 weeks ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

**Wealth and Personal Banking** is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking an experienced professional to join this team in the role of **Assistant Relationship Manager, Retail Business Banking**.

**Principal Responsibilities**:
The jobholder is responsible in managing customers and acquiring new customers with annual turnover less than USD 3million - USD 5million typically start-ups, professionals, service providers or small scale manufacturers with simple product needs. Providing dedicated relationship management with accountability for sales, service, risk and operational delivery is also part of the responsibilities. Credit risk assessment is a fundamental element of the role. BRMs complete a needs based analysis of all their clients to provide solutions to them.

Impact on the Business
- Act as Relationship Manager by offering value-added advice and guidance to customers and placing their needs at the forefront of our activity, setting world class standards.
- Grow sustainable revenues from existing relationships and through acquisition of new customers in line with the Bank's risk appetite and policies.
- Build a network of business introducers in the local professional and business community.
- Structure credit facilities to ensure optimum balance between customer and HSBC interests and risk appetite.
- Proactively develop effective strategies to manage both existing and new relationships, by anticipating customer needs and providing a superior service and products.
- Keep up-to-date on knowledge of HSBC’s international and domestic strategy, capabilities and policies, and of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements.
- Work with product partners in WPB (Insurance/ Investment) and CMB (GLCM) to assess needs customers and offer appropriate solutions that meet their needs.
- Generate referrals for Premier businesses.
- Generate quality assets through the use of appropriate risk management tools, priced appropriately for risk and in line with customer needs.
- RM’s help the firm by managing both sides of the book - assets, liabilities.

Customers/ Stakeholders
- Work in partnership with colleagues across the HSBC Group to improve connectivity, deliver exceptional standards and quality of service across all interactions.
- Work with Product experts and other Group partners and assist in the delivery of solutions, services and products that are appropriate to meet customer needs and improve customer engagement.
- Ensure identification of early warning signs and problem relationships and take appropriate action to protect HSBC interests.
- Build a strong relationship with the Risk Management teams in order to achieve a sustainable asset growth.
- Complete needs analysis of customers within business reviews.
- Identifies business needs of customers and provide solutions for solving them.
- Ensure fairness in all aspects of product delivery, sales processes, customer correspondence and complaint handling.
- Establish strong relationships with (prospective) customers and third parties (e accountants, lawyers, trade advisors).
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Teamwork
- Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making.
- Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customer

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