Middleware Integration Specialist

5 days ago

Subang Jaya, Malaysia IT Business Solutions Sdn Bhd Full time

Project, Planning & Development:

- Participate in Project Workshop as Domain Subject Matter Expert (SME).
- Work hand in hand with various stakeholders and Managed Services Partner/Vendor to realise business

ambitions and goals.
- Work with the business and IT stakeholders to understand the requirements and objectives of middleware

integration projects.
- Ensure adhere to agreed project timeline, deliverables, and budget.
- Work closely with Solution Architect to ensure design and operational best practices are implemented for
- Design and develop middleware solutions using various technologies and platforms.
- Perform unit testing, integration testing, and user acceptance testing of middleware solutions, ensuring quality

and functionality.
- Deploy and configure middleware solutions in various environments, such as development, testing, staging,

and production.
- Research and evaluate new middleware technologies and trends, recommending improvements and

innovations.
- Work with sourcing to ensure prudent spending for CAPEX.

Operations:

- Build and maintain strategic partnership with Managed Service Partner/Provider (MSP)
- Drive and lead regular tactical & operational forums with respective MSP to escalate and address day to day

challenges. Lead & Drive as Incident Manager based on assignments with joint governance of War Room

Management.
- Customer service-oriented mindset and able to associate impact of operational problem to customer

experience.
- Responsible to drive MSP to deliver new means of measurement units for KPI and SLA, benchmark vendor’s

performance as well as services performance. Improve in vendor’s SRM performance via process, OLA, SLA

improvement initiatives.
- Improve and implement process, procedures, and automation.
- Document and maintain the middleware architecture, design, configuration, and best practices.
- Good understanding of the end-to-end value chain.
- Adaptable to flexible working hours. Willing to work long hours and standby including festive and public

holiday if required.
- 24x7 Escalation on Call, Lead and Drive MSP to ensure.
- Critical incidents escalated is being attended promptly for quick service recovery and follow through

any service issues with Root Cause Analysis until problem is permanently fixed.
- Proactive Daily Health Check, Preventive Actions and Problem handling to permanently fix and prevent faults

in the systems from any service interruptions in a timely and efficient manner.
- End to end demand management and all changes on the production system such as any service request, new

change and configuration is tested in test environment and have gone thru proper CAB approval and

operationally ready before deploying in the production system and changes are carried out timeline and

accurately by implementing proper quality control process and procedure.
- End to end capacity management is in place to monitor traffic growth either linear or exponential based on

the market trend and consumer behavior and develop action plans to ensure the system is capable to handle

the traffic increase.
- Enforce IT & Security policies, procedures, and process towards the MSP to ensure compliance while ensuring

the operation and maintenance is handled, efficiently without any incidences or repetition of incidences. As a

Control owner, ensure accurate compliance based on on-going audit activities carried out by external and

internal auditors.
- Continuously drive service improvement processes, procedures, and controls for Effective and Efficient

operations, and ensure the teams to comply with standards, guidelines, and best practices.
- Continuously instil the exploration mindset to drive transformation and IT Capability Uplift.
- Work with sourcing to ensure prudent spending for OPEX.

Your Merits:
▪ Minimum 5 years working experience in the related field.

**Job Types**: Full-time, Permanent

Pay: Up to RM12,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

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