Tenant Relations Executive @ International Shopping

4 months ago

Kuala Lumpur, Malaysia Staffing Services Full time

_**Our client is an International Shopping Mall with their office located in KL City area.**_
- Assist in resolving escalated tenant’s issues & disputes regarding sales and services.
- Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management’s review.
- Participate in monthly sales report meetings between managers and staff.
- Understand tenants’ respective business models in order to better facilitate their business & operations requirements & provide insights to internal operation team.
- Focal point contact between tenants & other relevant Departments within the Company
- Facilitate in providing quick / immediate response towards tenants enquiries.
- Consolidate and analyze sales performance data & make recommendations for extension / renewal of contract before expiry
- Maintain category management & present findings and recommendations to management
- Coordinate internally with other departments for a consolidated annual calendar of events / activities / campaigns / maintenance exercise
- Attend to customer complaints, investigate and propose resolutions in a timely manner according to Corporate Policies and Procedures
- Propose trainings that will further improve service levels of Information Counter staff, sales staff, etc.
- Ensure customer service contracts are executed according to agreed customer service levels and standards
- Co-ordinate customer service projects and initiatives

**REQUIREMENTS**
- Degree / Diploma holder.
- **MUST HAVE 1-2 years of tenant relations experience in Retail Mall.**:

- Strong business acumen & good technical knowledge of Mall Operations.
- Excellent organizing skill, communication skill & networking ability.
- Experience in digital marketing will be an added advantage.
- Computer literate (Microsoft Office and Spreadsheet).
- Permanent vacancies based in KL City area.

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking

Application Question(s):

- How many years of tenant relations/leasing experience do you have in Retail Mall?

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