Customer Service Executive
2 weeks ago
**JOB SCOPE**:
- Assist and resolve customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
- Engaging customer on our social media properties (contests, content, etc) to drive positive feedback
- Social media monitoring around brand sentiment and reputation
- Moderate the content and engage the members on our community forum
- Assist with any ad-hoc tasks by the supervisors
**REQUIREMENTS**:
- Minimum SPM and above
- Good knowledge and skills on social media platforms
- Excellent English comprehension and writing skills
- Possess at least 2-3 years of experience in customer service (telecommunications background is advantageous)
- Ability to work rotating shifts (including weekends and public holidays)
**Salary**: RM3,000.00 - RM3,400.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you able to join immediately?
- What is your expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Call Center: 2 years (required)
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