Associate, Order Services, Shared Services Center

3 weeks ago

Kuala Lumpur, Malaysia Haworth International Full time

**Job Purpose**

Responsible for all aspect of order fulfilment. This includes entering various forms of orders, from project and non-project orders to warranty orders, change orders, re-orders, etc. and diligently follow up with factories and suppliers to ensure orders are acknowledged and committed in lead time to meet project timelines. A partner to the logistic support to ensure shipments are closely tracked, organised and shipped out of origins to destinations and delivered, as planned to job site on time.

**A glimpse of your daily mission**
- Maintain customer master data
- Enter various forms of customer orders in our Haworth ERP system.
- Diligently follow up with factories and suppliers to ensure orders are acknowledged and committed in lead time to meet project timelines.
- Partnering with Logistic Project Manager to ensure shipments are organized and closely tracked in planned timeline.
- Capturing and track expenses incurred for projects.
- Sending customer survey

**Your Qualifications**
- Bachelor’s degree in a relevant discipline.
- Fresh graduates are encouraged to apply
- Strong organisational skills, attention to details, excellent level of accuracy and self-starter with good learning mindset
- Good analytical and problem-solving skills and ability to adapt to changing environment.
- Good oral, written communication skills and active listening skills.
- Able to work effectively independently.
- Proficiency with MS Excel, Word.
- Knowledge in SWING (will be advantageous)
- A good team player
- Excellent customer service skills
- Demonstrate encouraging, energetic positive working attitude and high sense of responsibility.

**About Us**

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.

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