IT Executive

6 months ago

Cheras, Malaysia The Coffee Bean & Tea Leaf (M) Sdn Bhd Full time

**Job Purpose**

**Duties and Responsibilities**
- Managing operations such as computer networks, hardware, software, and other IT infrastructure.
- Install, configure, and support workstation software, hardware, printers, and phones.
- Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy.
- Train employees in using software and hardware and provide technical support when needed.
- Supporting Point of Sales Solution (POS) - Backend.
- Create self-help KB articles/videos for end users.
- Ensures sales data posting and fixing daily.
- Provides reports for different department/management.
- Maintains IT related hardware/software at Corporate Office (HQ) & Outlets.
- Keeps proper record and update SOP, inventory, logs.
- Coordinates with vendor for support.
- Provide help desk and technical support to end users.
- To standby and on call on weekend.
- Participates in proposals, task orders and technical initiatives as resource to program.
- Any other duties assigned by immediate superior.

**Qualification & Experience**
- 3-4 years working experience as Local User Support/IT Service Desk/IT
- 2-3 Years of Administrative experience managing O365 & Active Directory
- Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools
- Excellent interpersonal skills
- Ability to maintain confidentiality of company information.
- Basic Understanding of Networking & Server Management
- Understanding of POS (Point Of Sales) solution (Not Mandatory)
- Experience managing backend of POS Solution (Not Mandatory)
- Having worked as IT Admin or Local User Support in F&B or Retail Industry will be advantage but not mandatory.

**Preferred skills and qualifications**
- Bachelor’s degree (or equivalent) in computer science
- Project management experience
- Professional certification

**Skills**
- Proficient in MS Office, Active Directory administration
- Good written & verbal communication skills

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Opportunities for promotion

Schedule:

- Monday to Friday

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