Technology Analyst
1 week ago
Work with product owner, product marketing, and engineers to produce and maintain precise documentation, including: User Stories, Integration Guides, API Developer Guides, step-by-step tutorials and etc.
- Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
- Learn complex concepts, and communicate the information in a way that is engaging and understood by users.
- Gather customer feedback on documentation to improve usability.
- Act as an editor to ensure consistency in training documentations.
- Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments
- Write for a variety of audiences, from non-technical end users to programmers.
- Integrate use case and functional data into user documentation and examples.
- Follow diagrams and written instructions to repair a fault or set up a system
**; Requirements**:
- SaaS experience is preferred (not required but it will be a bonus)
- Strong written and verbal communications and experience working with content in multiple mediums.
- Experience working cross-departmentally to communicate the nuts and bolts of a product.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
- A positive attitude, willing to jump in and tackle new challenges.
- Experience working with the following tools preferred: JIRA, Git and Github, HTML, CSS, JavaScript, Python.
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