Front Office Manager

3 weeks ago


Bayan Lepas, Malaysia LIFEWORK HR SERVICES SDN BHD Full time

Job Description To supervise operations in Front Office to consistently and profitably deliver a high quality guest experience in accordance with established standard Main Duties & Responsibilities: Prepares in close conjunction with department heads the Rooms section of the business plan and monitors budget versus actual results during the financial year. Personally welcomes VIPs upon arrival. Ensures arrivals and arrangements upon departure are properly executed. Approves rebates within the amount parameters as specified by the hotel’s policies & procedures. Ensures a strict room key control system is implemented at the Front Desk. Ensures the correct implementation of all cash-handling procedures. Ensures rooms are allocated in accordance with guest requirements and business needs. Coordinates the preparation of VIP amenities. Monitors all outstanding payments and liaises with Sales & Marketing and Finance & Accounting regarding credit arrangements. Works together with the Revenue Manager and E-Distribution Manager to control room inventory. Ensures all check-in/out procedures are implemented in accordance with established standards. Ensures the policies & procedures on rebates, foreign currency exchange, credit card, paid out, refund and no shows are adhered to. Calls long staying guests to offer assistance and check satisfaction. Ensures implementation of SOP and all policies & procedures related to the department. Maintains logbook. Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery. Assists in the operation as necessary. Communicates to the team and follows up effectively on Medallia feedback. Requirements: Minimum 5 years of relevant experience Takes pride in being a hotelier. Fully understands room operations and front desk operations. Fluent in English & Mandarin Has strong interpersonal skills Can lead a team Working location: Jalan Argyll, 10050 George Town, Pulau Pinang
Lifework aimed to achieve a leading market position in the provision of professional and executive recruitment in sectors such as finance, accounting, material management and purchasing, office administration, sales and marketing, human resources, engineering and production, logistics and information technology.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



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