Duty Manager
3 days ago
Job Description
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**:
- High school diploma or GED 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the guest services, front desk, housekeeping, or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Property Operations and Guest Relations Needs**:
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Sends copy of MOD report to all departments on a daily basis.
- Strives to improve service performance.
- Ensures compliance with all policies, standards and procedures.
- Emphas guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Supporting Profitability Goals**:
- Understands and complies with loss prevention policies and procedures.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
**Managing the Guest Experience**:
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Empowers employees to provide excellent customer service.
- Provides immediate assistance to guests as requested.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Ensures employees understand customer service expectations and parameters.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Records guest issues in the guest response tracking system.
**Assisting Human Resources Activities**:
- Participates as needed in the investigation of employee and guest accidents.
- Observes service behaviors of employees and providing feedback to individuals.
- Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Celebrates successes and publicly recognizes the contributions of team members.
- Ensures employees are cross-trained to support successfully daily operations.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.
-
Duty Manager
6 days ago
Melaka, Malaysia SGI VACATION CLUB under OSK Group Full time**Job Duties** - Work closely with all department and gain working knowledge of front office, housekeeping, human resource, accounting and necessary aspects of engineering. - Continuously inspect the assigned areas and room inspections to ensure the cleanliness are keep to the highest level. - Ensure that all reports are prepared completely and submit timely...
-
Duty Manager
1 day ago
Melaka, Malaysia Marriott International, Inc Full time**Job Number** 24100911 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...
-
Duty Manager
2 days ago
Melaka, Malaysia Holiday Inn Melaka Full time**What’s the job?** Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition. **Requirements**: - At least 2 years' experience as Duty Manager in hotel Front Office - Good command of spoken and written English - Strong skills and experience in Front Office system and procedures. -...
-
Building Manager
7 days ago
Melaka, Malaysia TWIN CITY MANAGEMENT SDN BHD Full time5-6 years working experience. Monitor and manage other staffs at Management Office. Receive and settle residents' complaints. Join committee meetings and AGM. Ensure smooth operations of management office. Settle problems arises in strata residence. Team works. Knowledgeable in Strata Act. Do monthly reports. Office paper works and other ad hoc duties. Will...
-
Sales Manager
1 week ago
Melaka, Malaysia ONE MEDIC HEALTHCARE SDN BHD Full time**1. BROAD FUNCTION**: 1.1 Performs sales, and project oversight duties. 1.2 Key responsibilities include developing division goals and objectives, managing and supporting sales staff activities and developing policies and procedures related to division activities such as sales forecast and planning. **2. DUTIES AND RESPONSIBILITIES**: The duties and...
-
Admin Project Management
1 week ago
Melaka, Malaysia MF TECHNOLOGY SUPPLY & SERVICES (M) SDN. BHD. Full timeJOB RESPONSIBILITIES: 1. BUILDING AND MAINTAINING GOOD WORKING RELATIONSHIPS WITH CUSTOMERS 2. PERFORMING ALL DUTIES OF THE SALES MANAGER IN CASES OF ABSENCE OR EMERGENCY 3. WORK DIRECTLY WITH PROJECT MANAGERS TO HELP IMPLEMENT PROJECT GOALS 4. ASSIGN DUTIES TO STAFF TO IMPLEMENT PROJECT GOALS, AS NEEDED **REQUIREMENTS**: 1. SOLID COMMUNICATION AND...
-
General Manager
5 days ago
Melaka, Malaysia UHA Management Sdn Bhd Full timeWe are the largest group short-stay operator in Southern Region of Malaysia, We are currently looking talents that have passion and interest on the hospitality industry. For General Manager Position, your responsible cover duty will be as follow not limited to 1) Foresee the homestay operation from customer service > maintenance > housekeeping. 2) Ensure...
-
Building Manager
1 day ago
Melaka, Malaysia MDSA RESOURCES SDN BHD Full time**Summary of Principal Job Responsibility**: As a Building Manager for a strata property in Malaysia, you will be responsible for overseeing the maintenance, operations, and management of a multi-unit residential or commercial property governed by the Strata Management Act. Your primary objective is to ensure the smooth functioning and upkeep of the...
-
Internship Admin Project Management
1 week ago
Melaka, Malaysia MF TECHNOLOGY SUPPLY & SERVICES (M) SDN. BHD. Full time1. BUILDING AND MAINTAINING GOOD WORKING RELATIONSHIPS WITH CUSTOMERS 2. PERFORMING ALL DUTIES OF THE SALES MANAGER IN CASES OF ABSENCE OR EMERGENCY 3. WORK DIRECTLY WITH PROJECT MANAGERS TO HELP IMPLEMENT PROJECT GOALS 4. ASSIGN DUTIES TO STAFF TO IMPLEMENT PROJECT GOALS, AS NEEDED **REQUIREMENTS**: 1. SOLID COMMUNICATION AND INTERPERSONAL SKILLS 2....
-
Internship Admin Project Management
2 days ago
Melaka, Malaysia MF TECHNOLOGY SUPPLY & SERVICES (M) SDN. BHD. Full timeJOB RESPONSIBILITIES: 1. BUILDING AND MAINTAINING GOOD WORKING RELATIONSHIPS WITH CUSTOMERS 2. PERFORMING ALL DUTIES OF THE SALES MANAGER IN CASES OF ABSENCE OR EMERGENCY 3. WORK DIRECTLY WITH PROJECT MANAGERS TO HELP IMPLEMENT PROJECT GOALS 4. ASSIGN DUTIES TO STAFF TO IMPLEMENT PROJECT GOALS, AS NEEDED **REQUIREMENTS**: 1. SOLID COMMUNICATION AND...
-
Project Manager
7 days ago
Melaka, Malaysia Greenviro Solutions Sdn Bhd Full timeManage projects related to Waste Management,. Coordination of Landfill Facility Operations and Maintenance on macro-level for regional operations. Responsible for preparation of annual budget and project budgets, and control of cost of the budget. Coordinate waste management facilities operations are completed in accordance with the approved budgets and...
-
Traffic Management Officer
1 day ago
Melaka, Malaysia Mangkubumi Sdn Bhd Full time**Role & Responsibilities** - Conduct Tool-Box and roll-call to the traffic personnel to ensure adequate numbers of workers (e.g., Flagman, Traffic Management Team, and Emergency Response Team). - Brief the supervisors and workers on the project requirement and ensure that the intended standards and expectations are clearly conveyed and understood. -...
-
Assistant Sales Manager
1 week ago
Melaka, Malaysia NG HUP LEE MOTORS SDN BHD Full timeSupervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets. Monitoring the performance of the sales team. Ensuring that the showroom is clean and well-maintained at all times. Building and maintaining good working relationships with sales team. Identifying opportunities and strategies to increase sales....
-
Retail Manager
3 days ago
Melaka, Malaysia ABLETECH MARKETING SDN. BHD. Full time1. Sales Oriented, to generate sales for selling products to customer 2. To manage customer enquiry. 3. To meet and pitch customer 4. To explain the unique selling point 5. To provide after sales service. 6. To manage and train the subordinate in store. 7. To complete the task/responsibilities given by the superior. 8. To conduct analyst to achieve target....
-
Shift Manager
2 days ago
Melaka, Malaysia EMART24 HOLDINGS SDN BHD Full timeTo support the business success by creating and establishing the flow or Team Member Training to ensure all new members complete training plans within the specified time during employment. Perform and follow up team members assigned workstation duties to ensure quality products and services are delivered following the company standard operating...
-
Project Manager
1 day ago
Melaka, Malaysia Guppy Plastic Industries (Penang) Sdn Bhd Full time**Qualification** - Degree & Above in Engineering or equivalent. - Minimum 5 years working experience in manufacturing, process and quality related field if not meeting educational qualification. **Responsibility** - To be support Sales and Marketing Manager within identified customers. - To involved in product development discussion with customer to meet...
-
Maintenance Manager
5 days ago
Melaka, Malaysia SUMIMETAL INDUSTRIES (MALAYSIA) SBHD. Full time1. Supervise all maintenance operations and ensure to achieve the required target. 2. Responsible for setting and control all factory machine parameter to achieve improving performance. 3. Conduct regular inspections of the facilities to detect and resolve problems. 4. Plan and manage all repair and installation activities. 5. Assign repair schedules and...
-
Project Manager
6 days ago
Melaka, Malaysia AIA Full timeFIND YOUR 'BETTER' AT AIA - We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._ - We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can...
-
Project Manager
2 days ago
Melaka, Malaysia iRadar Sdn Bhd Full timeLead and coordinate the entire project/product lifecycle, from initial planning to final execution - Collaborate with internal teams, including design, engineering, manufacturing, and quality assurance, to develop project/product specifications and requirements - Conduct feasibility studies and risk assessments to evaluate project/product viability and...
-
Sales & Marketing Manager
1 day ago
Melaka, Malaysia DPS Resources Berhad Full time1. To manage the sales, marketing, and renting of properties. 2. To ensure the sales team deal with all enquiries in a professional and timely manner in accordance with the Group’s policies and procedures. 3. To ensure all properties in the portfolio are marketed effectively, arranging for sales materials and brochures to be produced and issued in a...