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Customer Service 24/7 Shift Attractive Pay Fresh

7 months ago

Kuala Lumpur, Malaysia Timesconsult Full time

Permanent Full Time Role

**Location**:

- Jalan Ampang/Jalan Tun Razak, KL (Accessible by public transport)

**Responsibilities**:

- Take inbound calls regarding financial products
- Servicing the Singaporean market
- Crucial in building and retaining customer relationships
- Identify and resolves customer inquiries/issues accurately
- Educate the customer about the products and services and directs them toward available resources for self-help
- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions
- Responsible for identifying and escalating customer issues to the appropriate department
- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines
- Maximizes opportunities to up sell or cross-sell products and services which meet customer’s needs
- Updates customer data and other relevant information into the relevant systems (as required) accurately
- Maintains confidentiality of the customers and data

**Requirements**:

- Fresh graduates are welcome
- Bachelor’s degree: 1 Year work experience
- Diploma: 2 Years work experience
- SPM: 5 Years work experience
- Must be able to work rotational shift
- Must be able to communicate in English: speaking, writing, and reading
- **All Working Experience must be AT LEAST one year duration**

**Benefits**:

- Agreeable basic salary
- Fixed allowance (RM 350)
- KPI performance allowance (up to RM 1200+)
- Transport and Night Shift Allowance (Attractive Amount)
- Language Allowance (RM 300)
- Medical coverage
- Yearly increment + Yearly bonus
- AL 21 Days
- Career growth (executive > team lead > team manager)
- And more

Pay: RM2,800.00 - RM4,000.00 per month

Schedule:

- Rotational shift