Customer Service Agent

6 months ago


Kuala Lumpur, Malaysia Pay Retailers Full time

**Job duties and Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction;
- Provide accurate, valid and complete information by keeping records of customer interactions;
- Follow communication procedures, guidelines and policies;
- Take the extra mile to help customers;
- Being able to identify possible incident trends and technical issues.

**Experience and Qualifications**:

- Proven customer support experience or experience as a Customer Service Representative
- Ability to be hands on with high attention to detail
- Familiarity with CRM systems and practices, as Freshdesk or Zendesk customer service software
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters.
- Great set of analytical skills (detail oriented, problem-solving, data gathering, etc)
- Good organizational/time management skills
- Active listening
- Willingness to work in a fast-growing company working environment and adapt to changes fast
- Problem solving capabilities, resolutive, proactive
- Expertise in Mastercard/ Visa transaction, categorisation and analysis.

**Salary**: RM1,504.58 - RM5,191.56 per month

Schedule:

- Day shift
- Monday to Friday



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