Customer Service Agent Contractual
7 months ago
**Job Title : Customer Service Agent**
**Shift Timing**
Normal working hours / Day shift
**Working Roster**
5 days per week, each shift is 9 hours in duration including a 1-hour lunch break.
**Role & Responsibilties**
- Take calls and provide accurate answers to customer queries.
- Delivery excellent customer support & services and always offering patient assistance.
- Respond to customers’ inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customer support & services effectively through active communications.
**Requirements**:
- Minumim 6 months relevant working experience in voice channel support in customer services
- A minimum Diploma Holder or higher is preferred.
- Strong in communication skills in oral & written, delivers active listening and is able to articulate step-by-step problem solving.
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- Being attentive during training & call handling
**Job Types**: Full-time, Contract
Contract length: 1 month
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Application Question(s):
- Are you okay with working on a 1-month contract? (Yes/No)
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- English fluently (required)
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