Customer Service Agent

2 weeks ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross-selling/ up-selling Bank's products and services towards customer satisfaction.

**Key Responsibilities**:
Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross-selling/ up-selling Bank's products and services towards customer satisfaction.
- Requirements

**Requirements**:
Bachelor Degree - Any related field(s).

Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
Pleasant personality with excellent verbal and written communication skills. Excellent telephone etiquette
Able to work independently with minimum supervision
Strong oral communication and problem solving skills
High customer service orientation
Preferably computer literate
Good stress management
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



  • Kuala Lumpur, Malaysia Jom Kerja! Full time

    **Job Title : Customer Service Agent** **Shift Timing** Normal working hours / Day shift **Working Roster** 5 days per week, each shift is 9 hours in duration including a 1-hour lunch break. **Role & Responsibilties** - Take calls and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering...


  • Kuala Lumpur, Malaysia Bank Call Center Customer Service Full time

    **Responsibilities**: - RM500 - to - RM5000Benefits


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...


  • Kuala Lumpur, Malaysia Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...

  • Service Desk Agent

    3 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit is a leading global cryptocurrency exchange established in 2018, dedicated to providing a professional, smart, and intuitive trading experience. As a Service Desk Agent, you will be responsible for assisting clients on all inquiries via live chat or email.Your key responsibilities will include responding to customer inquiries related to various payment...


  • Kuala Lumpur, Malaysia SagaOS Sdn. Bhd Full time

    **Online Customer Support Agent** Working for a customer focused exciting, young company that is at the forefront of their industry. within a Customer Support focused team. Must be completely fluent in English (native speaker written standard) and have suitable experience. **RESPONSIBILITIES** - At the forefront of the company operations, you will be...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service Agent - Call Center - Inbound Calls Working Location -Bangsar South Working hours - 24-7 rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance - RM200 **Responsibilities**: Primarily handle inquiries from both...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Job Description: - Provide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies. - Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure...


  • Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time

    **Position **: Customer Service Agent **Working Hours **: Monday - Sunday / 8.30am - 5.30pm (2 days off rotational) **Working Location **: TTDI Damansara / Bangsar **Contract Duration **: **1 year employment contract** **Basic Salary**: RM1,700 - RM1,900 + Commission - Normal speaker **Job Description**: - Inbound call / answer Inquiry /...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Description **Primary Objective**: Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross-selling/ up-selling Bank's products and services towards customer satisfaction. **Key Responsibilities**: Overall responsible in handling customer inquiries, maintain high...


  • Kuala Lumpur, Malaysia ASK Resources Full time

    **Job Title**: Customer Service Agent (Call Center) **Industry**: Insurances **Salary Range**: RM2,200 (Fresh Degree), Can up to RM4,000 (base on your experiences) **Location**:Jalan Ampang, Kuala Lumpur **Working days and hours**:Monday till Thursday is 8:30am-5:30pm; Friday is 8:30am till 4:30pm (Might need OT depend on the case, but can claim...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    **Job Brief**: This position will be part of Customer Service which handle inquiries from both Singapore sellers and buyers via various channels. The role reports directly to Team Leader Customer Service. **Responsibilities**: - Primarily act as the interface between buyer and seller via various contact channels, setting realistic expectations, resolving...


  • Kuala Lumpur, Malaysia TixCarte Full time

    TixCarte is looking for freelance/independent travel agents to work together helping customers to get affordable and convenient tickets. Anyone can be a freelance travel agent with TixCarte! It is a career opportunity as you can include this in your resume and work freely at your own pace. This job is commission based and commission is up to 20%. Some of our...

  • Call Centre Agent

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia CIMB Full time

    Call Centre Agent - Entry LevelAre you looking for a dynamic and challenging entry-level position in customer service?CIMB is seeking a talented Call Centre Agent to join our team.In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.You will work closely with colleagues to ensure that...


  • Kuala Lumpur, Malaysia JCW Trading Full time

    Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals. JCW Trading is a company which...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    About the Role:We are seeking a skilled Senior Agent, P2P Dispute to join our team. As a member of our global customer support team, you will be responsible for attending to all disputes/inquiries/issues from customers through multiple supported channels. This includes handling customer disputes and conducting comprehensive investigations using various...


  • Kuala Lumpur, Malaysia Career International FOS Sdn Bhd Full time

    Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time. - Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification). - Focus on resolving customer issues, not closing cases; Solve the right...


  • Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Job Brief: Job Responsibilities: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Communications Customer Relations Customer Service Focus Focused Communication Skills business communication Customer service advisor Customer...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Communication Skills Customer service advisor New Customers Customer Engagement Customer...