Customer Service Agent @ Jalan Ampang, Kl

3 weeks ago


Kuala Lumpur, Malaysia ASK Resources Full time

**Job Title**: Customer Service Agent (Call Center)

**Industry**: Insurances

**Salary Range**: RM2,200 (Fresh Degree), Can up to RM4,000 (base on your experiences)

**Location**:Jalan Ampang, Kuala Lumpur

**Working days and hours**:Monday till Thursday is 8:30am-5:30pm; Friday is 8:30am till 4:30pm (Might need OT depend on the case, but can claim OT)

**Job Responsibility**

1. To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing.
2. To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
3. To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
4. To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
5. To promote/cross-sell the company’s product and services pro-actively when opportunity arises.
6. Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

**Job Requirement**

1. Min Diploma holder. Open for Dgeree Fresh Graduate.
2. Have good communication in Bahasa Malaysia and English.
3. Able to give short notice or start immediatly.
4. Have customer service, call center expereinces will be an added advangtage.



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