Customer Service Officer
5 months ago
**Responsibilities**:
- Answering calls from the Branches, Agents and Customers regarding Unit Trusts.
- Provide customer service to customer and agents who walk in at the counter.
- Follow up for incomplete transactions submitted by branches, agents and customers.
- Handling written enquiries related to agent and customer.
- Continuously suggest new process improvement related to customer servicing.
- Provide confirmation advice/ account statement/ audit confirmation and tax voucher to customer upon request.
- Assisting investors/agents to resolve any issues arise from online platform.
- Liaising with service providers and other departments for all operational matters related to daily investors’ transactions.
- Ad-hoc task as assign by Superior
**Job requirements**:
- Fresh graduates are encouraged to apply
- Good communication in English and Malay
- Good interpersonal skills
- Detail-oriented, organize, self-motivated & ability to work independently
- Responsible, positive and aggressive attitude.
**Job Type**: Contract
**Salary**: RM4,000.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
Ability to Commute:
- Kuala Lumpur (required)
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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