Customer Service Agent
6 months ago
**Role & Responsibilties**
- Take calls and provide accurate answer to customer queries.
- Delivery excellent customer support & services and always offering patient assistance.
- Respond to customers’ inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customer support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest days due to business requirement.
- Adhere to Call flow procedures & processes as well as requirements of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customers.
**Requirements**:
- Minumim 1 year relevant working experience in voice channel support in customer services
- A minimum Diploma Holder or higher is preferred.
- Strong in communication skills in oral & written, delivers active listening and is able to articulate step-by-step problem solving.
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer the help needed to customer and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls.
- Proficient in general computer knowledge & skills.
- Always acknowledge and deliver responses to Team leader or supervisor.
- Flexible and quickly adapt to new processes and information changes.
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help.
**Job Types**: Full-time, Permanent
Pay: RM4,000.00 - RM4,800.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Cantonese (preferred)
- Mandarin (required)
- English (required)
-
Customer Service Specialist
6 months ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Client Service Officer
6 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...
-
Junior Customer Service Agent
6 months ago
Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full timePosition - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...
-
Customer Service Agent Contractual
7 months ago
Kuala Lumpur, Malaysia Jom Kerja! Full time**Job Title : Customer Service Agent** **Shift Timing** Normal working hours / Day shift **Working Roster** 5 days per week, each shift is 9 hours in duration including a 1-hour lunch break. **Role & Responsibilties** - Take calls and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering...
-
Customer Service Agent- June Intake
6 months ago
Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full timePosition - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...
-
Customer Service Agent
2 weeks ago
Kuala Lumpur, Malaysia Instant AI Sdn Bhd Full timeRequirements -Must be able to work both shift (10am-7pm; 7pm-3am(WFH)) -Able to work at office, Work Location: The Intermark, Kuala Lumpur. -Able to understand, read and speak in Mandarin and English. -Fresh Graduates are welcome to apply -Interview is using English as main language. -Proficient in English for effective communication with international...
-
Client Service Officer
6 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full time**Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and customer. 5. Continuously suggest...
-
Client Service Officer
7 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and customer. 5....
-
Airport Services Agent
6 months ago
Kuala Lumpur, Malaysia Qatar Airways Full timeWe are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...
-
Customer Service Agent
6 months ago
Kuala Lumpur, Malaysia British American Tobacco Full time**BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT KL** **IS LOOKING FOR A CUSTOMER SERVICE AGENT (MANDARIN SPEAKING)** **SENIORITY LEVEL**:Non - management **FUNCTION**: GBS...
-
Guest Service Agent
8 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Customer Service Agent Inbound
7 months ago
Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full timePosition - Customer Service Agent - Call Center - Inbound Calls Working Location -Bangsar South Working hours - 24-7 rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance - RM200 **Responsibilities**: Primarily handle inquiries from both...
-
Guest Service Agent
6 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an...
-
Community Customer Service Agent
7 months ago
Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full timeJob Description: - Provide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies. - Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure...
-
Customer Service Officer
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Recruit Express Sdn Bhd Full time**Responsibilities**: - Answering calls from the Branches, Agents and Customers regarding Unit Trusts. - Provide customer service to customer and agents who walk in at the counter. - Follow up for incomplete transactions submitted by branches, agents and customers. - Handling written enquiries related to agent and customer. - Continuously suggest new...
-
Customer Service Agent
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Communication Customer Relations Customer Service Focus Focused Communication Skills business communication Customer oriented Customer service advisor...
-
Customer Service Representative
6 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Flexible Multitasking Bahasa english- A leading BPO in KL and Johor are looking for CSR agents. - **Bahasa and English** Role -...
-
Guest Services Agent
6 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Services Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Guest Service Agent
7 months ago
Kuala Lumpur, Malaysia Hilton Full timeGuest Service Agent With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Customer Service Agent
6 months ago
Kuala Lumpur, Malaysia Pay Retailers Full time**Job duties and Responsibilities**: - Identify and assess customers' needs to achieve satisfaction; - Provide accurate, valid and complete information by keeping records of customer interactions; - Follow communication procedures, guidelines and policies; - Take the extra mile to help customers; - Being able to identify possible incident trends and...