Customer Service Agent

1 week ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT KL** **IS LOOKING FOR A CUSTOMER SERVICE AGENT (MANDARIN SPEAKING)**

**SENIORITY LEVEL**:Non
- management

**FUNCTION**: GBS Marketing

**SALARY RANGE**:Market salary + Excellent benefits + Market leading bonus

**LOCATION**:Sunway Geo, Kuala Lumpur

**ROLE POSITIONING AND OBJECTIVES**

We are looking for talented individuals to shape and contribute to the success of our new Engagement Centre. As an Agent your primary role will be to assist our consumers with inbound/outbound interactions pertaining to general queries regarding our range of products/campaigns. As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.

**Reports to**:Engagement Centre Supervisor

**Reporting Level**:N/A

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Stay current with latest product knowledge and campaigns from marketing team.
- Comply with service level agreements.
- Support and help on process documentation & reporting when necessary.
- Comply with the assigned schedule to cover the hours of operation.
- Comply with the account KPIs.
- Support with any other new process at the time the client requires it, if it has been officially included in our range of services.
- Stay current with system information, changes and updates applicable to the role.

**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**
- Proficient in English and Mandarin (Speaking + Writing Skill).
- 1 to 2 years of working experience, preferably in engagement centre / contact centre.
- Able to work under pressure and have great teamwork spirit.
- Good communication skills.
- Customer Service/ Phone Etiquette skills.
- Problem-solving skills.
- Strong resilience and adaptability.

**BENEFITS**
- CRM tools, HubSpot
- Any telephony tools (Preferred: Genesys knowledge)
- Salesforce

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference **#LI-TR1

  • Customer Service Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Client Service Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

  • Customer Success Specialist

    4 weeks ago

    Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

  • Junior Customer Service Agent

    1 week ago

    Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...

  • Customer Service Agent

    3 weeks ago

    Kuala Lumpur, Malaysia ManpowerGroup Full time

    **Job Title**: Customer Service Agent **Location**: Kuala Lumpur, Malaysia **Key Responsibilities**: 1. **Efficient Client Support**: - Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering world-class customer service. 2. **Complaint Management and Resolution**: - Thoroughly investigate and...

  • Native Japanese Speaker Customer Service Agent

    5 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Customer Service Exec -(Technical) **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Voice Key Skills: Customer Service - Basic RM 8500-RM 9500 (Negotiable) Pharmacetuical Project Graduate 24*7 Rotational shift Customer...

  • Junior Customer Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service - Call Center - Inbound CallsWorking Location -Bangsar South, Kuala Lumpur 15 minutes walking distance from/to Kerinchi LRT station.Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off daysBasic Salary - From 2,300- RM 2,500- Based on relevant working experience.Fixed Monthly Attendance Allowance -...

  • Customer Service Agent Contractual

    4 weeks ago

    Kuala Lumpur, Malaysia Jom Kerja! Full time

    **Job Title : Customer Service Agent** **Shift Timing** Normal working hours / Day shift **Working Roster** 5 days per week, each shift is 9 hours in duration including a 1-hour lunch break. **Role & Responsibilties** - Take calls and provide accurate answers to customer queries. - Delivery excellent customer support & services and always offering...

  • Customer Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia British American Tobacco Full time

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT KL IS LOOKING FOR A CUSTOMER SERVICE AGENT (MANDARIN SPEAKING)SENIORITY LEVEL:Non- managementFUNCTION: GBS MarketingSALARY RANGE:Market salary...

  • Customer Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia ManpowerGroup Full time

    Job Title: Customer Service AgentLocation: Kuala Lumpur, MalaysiaKey Responsibilities:1.Efficient Client Support: Maintain professionalism and empathy throughout all interactions, demonstrating a strong commitment to delivering worldclass customer service.2.Complaint Management and Resolution: Thoroughly investigate and follow up on customer complaints,...

  • Customer Service Agent- June Intake

    3 weeks ago

    Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service - Call Center - Inbound Calls Working Location -Bangsar South, Kuala Lumpur - 15 minutes walking distance from/to Kerinchi LRT station. Working hours - Rotation shifts, Monday - Sunday, 5 working days & 2 off days Basic Salary - From 2,300- RM 2,500- Based on relevant working experience. Fixed Monthly Attendance Allowance -...

  • Native Japanese Speaker Customer Service Agent

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Customer Service Exec -(Technical)Timings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Operations / Customer Service / TelecallingProcess:VoiceKey Skills: Customer Service Basic RM 8500RM 9500 (Negotiable)Pharmacetuical ProjectGraduate 24*7 Rotational shiftCustomer service agentNative speaker5 headcountCustomer...

  • Client Service Officer

    2 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full time

    **Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and customer. 5. Continuously suggest...

  • Customer Service Agent Inbound

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Brandt International Sdn Bhd Full time

    Position - Customer Service Agent - Call Center - Inbound CallsWorking Location -Bangsar SouthWorking hours rotation shifts, Monday - Sunday, 5 working days & 2 off daysBasic Salary - From 2,300- RM 2,500- Based on relevant working experience.Fixed Monthly Attendance Allowance - RM200Responsibilities:Primarily handle inquiries from both sellers and buyers...

  • Client Service Officer

    4 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and customer. 5....

  • Guest Service Agent

    2 months ago

    Kuala Lumpur, Malaysia Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Client Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Essential / Key Duties & Responsibilities:Answering calls from the Branches, Agents and Customers regarding Unit Trusts.Provide customer service to customer and agents who walk in at the counter.Follow up for incomplete transactions submitted by branches, agents and customers.Handling written enquiries related to agent and customer.Continuously suggest new...

  • Client Service Officer

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Essential / Key Duties & Responsibilities:Answering calls from the Branches, Agents and Customers regarding Unit Trusts.Provide customer service to customer and agents who walk in at the counter.Follow up for incomplete transactions submitted by branches, agents and customers.Handling written enquiries related to agent and customer.Continuously suggest new...

  • Airport Services Agent

    3 weeks ago

    Kuala Lumpur, Malaysia Qatar Airways Full time

    We are currently recruiting for Airport Services Agent in Kuala Lumpur, Malaysia. As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies...