Expert, Order-to-cash

2 days ago

Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _**

**_Do you want an open, supportive, and caring working environment?_**

**_ Do you view your development needs seriously as we do?_**

**_ If YES, then take your career to the #NextLevel with BASF _**

**Objectives of the Position**
- Effectively support the Finance Services in delivery of services to BASF group companies. Ensuring that services are delivered in accordance with established process and work procedures and in compliance with BASF policies, FRC requirements and country's legal and statutory requirements.
- Initiates projects for the professional development of the unit. takes over the technical project management. Works on technical tasks in the framework of cross‐unit and cross‐company projects.
- Increase own expertise and therefore contribute to continuity of company available expertise. Exchange expertise, especially in expert communities.

**Main Tasks**

Including but not limited to:

- Manage projects and implement solutions in line with the Global Standard Operation Procedures, Global Business Services and BASF strategy.
- Manage the development, implementation and harmonization of new business practices and processes in compliance with BASF Group requirements.
- Manage process enhancement, innovation and challenge status quo of current and existing processes in Order‐to‐Cash or local companies.
- Provide process and systems support to the Order‐to‐Cash team by monitoring the processes, ensuring quality in terms of accuracy, completeness and timeliness.
- Be an expert within the team, providing process knowledge and support to colleagues and troubleshoot when required.
- Support delivery teams in solving technical complication issues/queries on an exceptional basis in liaison with local stakeholders, Global B2R Process and Solutions Group, Regional and global counterparts.
- Support Order‐to‐Cash team through sharing of resources, knowledge, experience and best practices.
- Develop working relationships with local stakeholders, Global B2R Process and Solutions Group, Regional and global counterparts, project owners and Finance delivery team including cross unit to ensure that project solutions are adopted, implemented, and maintained appropriately.
- Contribute in Global B2R Process and Solutions Group initiatives in Order‐to‐Cash across Asia Pacific region.

Stakeholder Management
- Develop and maintain working relationships with customers to ensure that solutions are adopted, implemented and maintained appropriately.

Frequent cooperation within BASF Group and/or Service Hub KL
- Report to, update, support and assist Order‐to‐Cash management team
- Regional Treasury, local stakeholders and global counterparts
- Internal, external auditors and consultant

Quality & Continuous Improvement
- Execute work in accordance with the GB Service Catalogue by providing timely and accurate customer service.
- Identify, recommend and develop solutions in consultation with Senior Experts for continuous improvement opportunities internal BASF or external. Ensure successful implementation across the team and in the local companies
- Establish a knowledge database of work problems encountered and steps for resolution to facilitate continuous learning, development and cross sharing of knowledge throughout Order‐to‐Cash team
- Support Regional and Global projects including Global B2R Process and Solutions Group as and when required.
- Understand and follow local regulation and statutory requirements
- Ensure new process adaptation in compliance with BASF requirements and FRC controls

Resource Management
- Allocate resources and responsibilities across project team members to deliver business result
- Hold regular team meetings, staff briefing sessions and individual reviews to ensure group and/or individual’s issues are recognized and resolved in a timely and orderly manner in the context of new process and project
- Continuously coach, develop and motivate team to meet service standards expected through structured training and on the job coaching thereby achieving the expected delivery service quality

Planning & Controlling
- Plan and manage costs within budget expenditure assigned for projects or Order‐to‐Cash function and guidelines

Leadership, Cooperation & Supervision
- N/A

Professional guidance / multiple reporting lines
- Provide guidance and support to the designated Assistant Manager of Order‐to‐Cash in project management context

Degree of Supervision Required in the job
- Independent and work with mínimal supervision

**Requirements**:
Education
- University degree in accounting or business administration
- Preferably Chartered or Certified Professional Accountant or Member of MIA

Working Experience
- More than 7 years’ experience in accounts receivable, treasury or other accounting function including 2 to 3 years’ ex

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