Ams Customer Support Apac

2 weeks ago


Kota Damansara, Malaysia Hach Full time

**Duties and responsibilities**
- Knowledge of Enquries to cash Flow Cycle.
- Follow up with After market sellers for order booking.
- Work on Shipment Plan, Item allocation with the help of Supply chain team.
- Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
- Work on Return/RMA’s & customer complaint and follow-up with respective stakeholders for resolving customer issues.
- Reply to queries from customers on offers & Orders.
- Bridge between customer / field sales team / inside sales team / service team and supply chain
- Support sales and service teams between ‘order to remittance (delivery)’ process in managing customer relationships
- Support Customer Service teams as needed
- Drive daily management / visual management rhythms for the quote-to-book process
- Support and/or lead relevant continuous improvement initiatives from time to time
- Deliver key outputs within relevant service levels

**QUALIFICATIONS**

1. Skills & Competencies

a. 2-3 years of experience preferable in instrumentation industry

b. First preferred degree in engineering (instrumentation, chemical and allied streams) or chemistry

c. Second preferred degree in technology

d. Expertise in Microsoft Office, especially in Excel (required)

e. Experience in preparing technical offers / bids / quotations (preferred)

f. Experience in using Oracle Order Management functions (preferred)

g. Experience in using CRM tool and customer management (preferred)

2. Soft Skills

a. An eye for detail

b. Teamwork and ability to work across cultures, locations and business teams

c. Proactive in follow-ups and action oriented

d. Excellent written and verbal communication skills

e. Self-starter with strong motivation to learn

a. Experience below 2 years

b. Computer illiteracy

d. Non-experience or non-inclination towards strong sales processes or CRM tools

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.



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