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Korean Chat Support Specialist
2 weeks ago
**Position**: Korean Chat Support Specialist (SNS Marketing)
Company Background: Global BPO Company
Location: Kuala Lumpur
Tenure: Permanent
**Remuneration**:
- RM7,900 -10,000 (Basic + Allowance)
- RM200-500 (KPI Allowance)
- RM200-300 (Shift Allowance)
**Contact details**:
Shunta Takai / EPS Consultants Malaysia
**Responsibilities**:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and Korean in their professional language level
**Requirement**
- Opens for Local Korean speaker or Korean Native
- Strong typing skills with high accuracy and speed.
- Knowledge of commonly used social media platforms.
- Experience in customer service or related field is preferred
- Ability to work in a fast-paced environment and multitask.
- Flexibility to work various shifts, including nights and weekends (Required to work as rotational shift for following 24/7h).
- Strong problem-solving skills and ability to think critically.
- Attention to detail and ability to follow processes and procedures accurately.
- Patience and empathy when dealing with customers who may be frustrated or upset.
- Ability to work independently and as part of a team.
**Language**:
- Korean (required)
Pay: RM8,200.00 - RM10,000.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)
**Language**:
- Chinese (required)
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