Claims Processing Associate
2 weeks ago
Primary Details
Time Type: Full time
Worker Type: Employee
This role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.
**Responsibilities**:
- Ensure compliance with QBE policies, procedures and relevant legislations and regulations.
- Ensure compliance within delegated authority limits.
- Maintain effective communication with customers.
- Raise and authorize claims payments for valid invoices and within authority limits.
- Settle fast track claims wherein invoices are already available.
- Journal payments into claims.
- Make contact with another party to clarify contents of an invoice/ document.
- Identify recovery opportunities on claims.
- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
- Ensure all required documents are complete before a hand-off to the Recoveries team.
Preferred Competencies/Skills
- Customer service skills
- Proficiency in MS tools
- Analytical and negotiation skills
- Excellent verbal and written communication skills (English)
- Preferably with Case Management Skills
Preferred Knowledge
- Preferred Basic Knowledge of Insurance
- Basic Knowledge of Customer Service
QBE Cultural DNA
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Application Close Date: 30/07/2023 11:59 PM
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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