Travel Insurance Claims Assessor, Executive
2 weeks ago
**Position: Travel Insurance Claims Assessor, Senior Executive**
Job purpose: With knowledge of clients’ products, services and policies, you are responsible to ensure the impartial fulfilment of our insurance clients’ obligation when a loss is notified by the Insured. There should be efficient and prompt claims service while always maintaining good claim practice with full compliance of the insurance’s policy on claims.
**Job duties and responsibilities**:
- Process claims specialized in Travel Insurance, Complex Claims.
- All claims are appropriately handled, documented, evaluated and investigated within the Guidelines.
- Review/follow up on all outstanding claims on regular basis to ensure claims reserve are adequate and status updated. Maintain a low pending ratio of outstanding claims (prompt disposal of claims to reduce number of outstanding claims). Keep ratio of outstanding claims at healthy level.
- Identify potential for fraudulent/recovery in claims.
- Monthly/Quarterly/Yearly review of Aging files.
- To meet deadline in submission of assignments, monthly claims status reports and any other ad hoc reports as and when required.
- To provide fast, efficient and courteous claims service to all clients within the standards established by the Company.
- To ensure proper complaint handling, including prompt escalations, acknowledgements and timely updates to clients.
- To provide support, input and conduct systems testing during implementation or as and when required
- To perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/other requirements.
**Job Requirements**:
- Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree
- Possess a minimum of recent 2 years travel insurance claims handling experience is a must
- Ability to communicate clearly and professionally, both verbally and in writing - Strong communication and listening skills
- Has a pleasant, patient and friendly attitude.
**Salary**: RM2,500.00 - RM5,500.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Travel Insurance Claims: 2 years (required)
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