Associate, Order Services, Shared Services Center

3 weeks ago

Kuala Lumpur, Malaysia Haworth International Full time

**Job Purpose**

Responsible for all aspect of order fulfilment. This includes entering various forms of orders, from project and non-project orders to warranty orders, change orders, re-orders, etc. and diligently follow up with factories and suppliers to ensure orders are acknowledged and committed in lead time to meet project timelines. A partner to the logistic support to ensure shipments are closely tracked, organised and shipped out of origins to destinations and delivered, as planned to job site on time.

**A glimpse of your daily mission**
- ** Document Verification**: Check completeness of documents submitted by salespeople, including purchase orders, approvals, quotations, etc.
- ** Technical Specification Finalization**: Work with various teams to finalize technical specifications and project schedules.
- **Product Data Management**: Ensure product data for specials, COMs, and 3rd party products are created in Swing.
- ** Order Verification and Confirmation**: On load orders and verify all order details in Swing, ensuring accuracy and confirmation by factories and suppliers.
- ** Order Processing and Issue Reporting**: Ensure all item lines are pushed through from 1.SO to 2.SO and report any errors that arises for resolution.
- ** Critical Dates Validation**: Validate critical order dates in Swing, especially for 3rd party products/ suppliers, to enable tracking of delivery and update Order Tracking worksheet accordingly.
- ** Project Management Support**: Update project completion schedules in Swing based on input from Project Managers, and work with various teams to ensure order readiness.
- ** Invoicing and Billing**: Facilitate offline invoicing for finance upon project cycle completion, account for suppliers' billings in Swing, and support PPP upload process.
- ** After-Sales Support**: Process warranty claims and replacement orders, ensuring timely delivery of parts to resolve defects on site.
- ** Vendor Billing Matching**: Support 3-way matching of vendors' billings for completeness of purchasing cycle and cost matching.
- ** Customer Feedback Management**: Assist in sending invitations and reminders for Customer Satisfaction Surveys to gather feedback from customers and stakeholders.
- ** Cross Training and Business Continuity**: Cross-train team members to ensure business continuity during peak periods or leave of absence.
- ** Project and Strategic Task Assignments**: Management can assign team members to work on various projects and strategic tasks as needed.

**Your Qualifications**
- Bachelor’s degree in a relevant discipline.
- Min. 1 years of relevant experiences
- Strong organisational skills, attention to details, excellent level of accuracy and self-starter with good learning mindset
- Good analytical and problem-solving skills and ability to adapt to changing environment.
- Good oral, written communication skills and active listening skills.
- Able to work effectively independently.
- Proficiency with MS Excel, Word.
- Knowledge in SWING (will be advantageous)
- A good team player
- Excellent customer service skills
- Demonstrate encouraging, energetic positive working attitude and high sense of responsibility.

**About Us**

Haworth is one of the world's largest manufacturers of office furniture, providing solutions for tomorrow's customers worldwide. At the center of our work is the human being: What does a person need to work, what pushes them, motivate them and what makes people feel comfortable at work? Only if we can answer that question, we are able to introduce designs to our customers that will make them achieve their goals. To stay one step ahead, we invest in our own research, have a worldwide network of interesting partners and are part of think tanks around the world who are trying to think ahead. The family-owned company, headquartered in Holland, Michigan/United States, employs more than 8.000 people and is represented in more than 150 countries in Asia, Europe and America with subsidiaries and partners.

  • Customer Service Executive

    2 days ago

    Kuala Lumpur, Malaysia Shangri-La Shared Services Full time

    Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally! How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified...

  • Customer Service Executive-english Speaker

    2 days ago

    Kuala Lumpur, Malaysia Shangri-La Shared Services Full time

    Do you want to be part of a business that creates colourful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally! How will you feel to be part of a brand known for setting Hospitality standards and a career with one of the largest employers in Malaysia? Want to be associated with a 50-year-old large globally diversified...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Shangri-La Shared Services Sdn Bhd Full time

    Job Highlights - Complimentary stay and staff rate at hotels of Shangri-La Group - Basic + allowances + incentives + bonus - On the job training (fresh graduates are welcome to apply) Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally! How will you feel to be...

  • Internship, Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Shangri-La Shared Services Full time

    **Job Requirements** - Pull daily reports as required by the team. - Maintain and accurately record data in the designated systems or databases. - Assist in daily task assignments, ensuring tasks are distributed efficiently among team members. - Conduct audits to ensure the accuracy and completeness of all online reservations. - Verify that booking...

  • Data Center Operations Technician

    4 weeks ago

    Kuala Lumpur, Malaysia Amazon Data Services Malaysia Sdn. Bhd. Full time

    1+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma - Engaged in physical data center activities. This includes all tasks associated with rack deployment, rack cabling, hardware breakfix, software troubleshooting, and rack decommissioning. Key job...

  • F&b Service Associate

    4 weeks ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Accounts Assistant @ Kl Center

    6 days ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Accounts Assistant.**: - **Salary: RM 1500-1800.**: - **Location: Kuala Lumpur city center (5-day week).** **Job scope**: - This is a permanent position where you will be reporting to Senior Accounts Executive within the accounting team. - As Accounts Assistant, you will be involved in the daily operations and activities of the Accounting...

  • Accounts Executive @ Kl Center

    4 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Accounts Executive.**: - **Salary: RM 3000-3500.**: - **Location: City center, Kuala Lumpur.**: - **Working hours: 8.45 am-5.30 pm Monday-Friday)** **About the hiring company** Our client is a group of reputable companies involved in diverse businesses, providing well known brands in general insurance, financial services and information...

  • Accounts Executive @ Kl Center

    6 days ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Accounts Executive.**: - **Salary: RM 3000-3500.**: - **Location: City center, Kuala Lumpur.**: - **Working hours: 8.45 am-5.30 pm Monday-Friday)** **About the hiring company**: Our client is a group of reputable companies involved in diverse businesses, providing well known brands in general insurance, financial services and information...

  • Accounts Executive @ Kl Center

    4 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Accounts Executive.**: - **Salary: RM 3000-4000.**: - **Location: City center (5-day week), Kuala Lumpur.**: - **Working hours: 8.45 am-5.30 pm [Monday-Friday]** **About the hiring company** Our client is a group of reputable companies involved in diverse businesses, providing well known brands in general insurance, financial services and...

  • Accounts Executive @ Kl Center

    1 month ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **[Accounts Executive-Entry level position]** - ** Position: Accounts Executive.**: - **Salary: RM 2800-3000.**: - **Location: City center, Kuala Lumpur.**: - **Working hours: 8.45 am-5.30 pm (Monday-Friday)** **About the hiring company** Our client is a group of reputable companies involved in diverse businesses, providing well known brands in general...

  • Telemarketer-insurance Call Center

    1 month ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in KL is looking to hire Telemarketers for their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer, your role...

  • Telemarketer-insurance Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2800.**: **Introduction** An insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer, your role is...

  • Telemarketer-insurance Call Center

    4 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2500.**: **Introduction** An insurance company in Kuala Lumpur is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As Telemarketer,...

  • Telemarketer-insurance Call Center

    1 month ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Telemarketer-Insurance Call Center.**: - **Salary: RM 2000-2800.**: **Introduction** A long established insurance company in KL is looking to hire Telemarketers at their Call Center. The primary purpose is responsible for customer service inquiries that have been received from external customers. **Job role and responsibilities** As...

  • Customer Service Advisor

    1 month ago

    Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

    **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...

  • Customer Service Advisor

    4 weeks ago

    Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

    **Responsibilities**: - Build rapport and long term relationships with Clients while providing excellent customer service standards. - Create shipment booking arrangements - Entertain customer's enquiries on product & services - Collaborate well with Sales & Operation teams. - Achieve **monthly KPI **of dates arranged & waiting time. - Manage and update...

  • Group Finance Manager @ Kl Center

    4 weeks ago

    Kuala Lumpur, Malaysia Chrisjac Recruitment Services Full time

    **Position: Group Finance Manager**: - **Salary: RM 12000-15000.**: - **Location: Central Business District (City center), Kuala Lumpur.** Chrisjac are looking for a qualified Accountant to assume the role of Group Finance Manager with a conglomerate based at Kuala Lumpur. The group's business activities are diversified,ranging from logistics,...

  • Service Delivery Associate

    4 weeks ago

    Kuala Lumpur, Malaysia Orange Full time

    **Customer Engagement**: - Serve as the initial point of contact for service-related issues. - Participate in regular meetings to discuss service performance. - **Customer Communication**: - Respond to customer inquiries promptly and professionally. - Provide information about products/services and resolve concerns. - **Order Processing and...

  • Client service specialist

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Myeg Services Berhad Full time

    The Client Service Specialist at MYEG Services Berhad is a part-time, work-from-home position based in Kuala Lumpur, Malaysia. This role is at the Associate Level and requires a minimum of 3 years of experience in client service or a related field.Responsibilities:1. Provide exceptional customer service to clients via phone, email, and chat channels.2....