Mandarin Speaking Customer Consultant

**Descriptions**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to...

**Mandarin/Cantonese Speaking Customer Support (Airline project)** **Client Background:MNC** **Location: Kuala Lumpur, Malaysia** **Tenure: Permanent** **Remuneration**: - Basic Salary: RM4,000-4,200+ KPI ALLOWANCE **Responsibilities**: - Provide primarily customer service based phone support to customers. - Activate and engage with client/customer...

**POSITION: CUSTOMER SERVICES EXECUTIVE/FRESH GRAD (MANDARIN SPEAKER)** **Responsibilities**: - To escalate unresolved queries to designated departments for further investigation. - To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions. - To communicate...

Offering financial consultancy services to clients. - Assisting clients in finding suitable bank loans. - Assessing market prospects for relevant financial products. - Conducting meetings with clients to discuss financial planning. - Providing expert advice on the most suitable financial products for clients. - Delivering after-sales service and support to...

**Responsibilities**: - Participate in deployment of system including user requirement scoping, design, coding, testing and implementation. - Ensure the quality and delivery of the various products and solutions within estimated timeline. - Provide technical advice and recommendations for software solutions and practices. - Evaluate and adopt new...

**Location**: Webhelp Office (Sunway Visio) **Job Highlight**: - Competitive salary package - Multinational working environment - Work location near to MRT and mall **Role & Responsibilities** - Handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and...

Salary Package : RM 4,000-RM 4,500 + KPI Working Days : 5 Working Days 2 Days Off Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call tracking database - Listen attentively to customer needs and...

Salary Package : RM 4,000-RM 4,500 + KPI Working Days : 5 Working Days 2 Days Off Working Hours: 24/7 Rotational Shift Roles & Responsibilities: - Participate in activities designed to improve customer satisfaction and business performance - Track, document and retrieve information in call tracking database - Listen attentively to customer needs and...

**Job Scope / Requirements** - Provide personalized assistance and guidance to customers based on their needs and preferences. - Develop a deep understanding of the company's products or services. - Quickly learn new information or processes related to products, services, or customer care procedures. - Ensure compliance with company policies and procedures,...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service BPO industry Bilingualism Must be fluent in speaking both Mandarin and English**Education Qualification Background**: -...

**Responsibilities**: - Reviewing Online Videos//Content/Complaints/Legal Notices received from the end - customer on any incorrect decisions taken related to their copyright work/material - Reviewing/updating contents on a popular social media platform - Audit of content received and sharing for Social Media Upload **Requirements**: - Proficiency in...

**We are an education set up looking for someone who enjoys assisting in online customer service and sales and marketing.** **This is a purely remote working position.** **5 days work week, weekends required** **Requirements**: 1) Must able to understand/speak English very well (highly professional) as well as reading and writing 2) Being able to speak,...

We are an education set up looking for someone who enjoys assisting in online customer service and sales and marketing. This is a remote working position. 5 days work week, weekends required **Requirements**: 1) Must able to understand/speak English very well (high professional) as well as reading and writing 2) Being able to speak, write and read in...

**Job responsibilities** - Build and deepen relationships with prospective and existing business partners & customers (Corporate and Small and medium-sized enterprises (SME)). - Actively drive new leads, business opportunities and partnerships. - Monitor and manage customer experiences and address their concerns timely. - Gather user experiences and work...

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Transfer customers to appropriate departments when...

**We're hiring Mandarin speaking Quality Assurance Lead** **Location : Kuala Lumpur, Malaysia** **QA Lead (Mandarin Spearking)** **Years of experience : 5 years** **Job Requirements**: - Junit, Jest and alike test automation tools - Selenium of equivalent E2E testing tools - White and Black Hat testing Design - Test planning and Quality control Review...

**Responsibilities** - Manages and implements multiple HRMS projects (small to medium and large projects) simultaneously. - Ensures that projects meet or exceed expectations by guiding all project activities to include, but not limited to, scheduling, scoping, configuring, testing, training, conducting user acceptance test and maintaining quality control. -...

**Role**:Management Accounting **Timings**:Flexible (Permanent) **Industry**:Accounting / Finance **Work Mode**:Work from office **Functional Area**:Accounting / Tax / Company Secretary / Audit Key Skills: Financial Managment Financial Management CPA BPO Skills BPO industry Knowledge in finacial market with Algorithmic trading Finance Head - Financial...

Serve as a trusted consultant with partners to develop and optimize their channel: responsible for increasing platform usage and content creator adoption of various tools and features - Detect and understand the customer’s needs and objectives - Knowledge on key platform features in order to connect the customer’s needs to these features - Portfolio...

**Responsibilities** - Handle inbound and outbound calls to customers and internal/ external stakeholders. - Make decisions, on behalf of ICF, in relation to adjudication of claims under the terms and conditions, client expectations, and service level expectations. - Engage with customers to: - Provide timely and accurate updates and resolutions. - Follow...