Cantonese Customer Service
2 weeks ago
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
- Identify and relate with various customer needs and scenarios
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- **The role is 50% sales and 50% technical support with account management**
**Requirements**:
- Intermediate proficiency of English (Speak, Read and Write)
- Professional / Native proficiency of Mandarin (Speak, Read and Write)
- Professional / Native proficiency of Cantonese (Speak)
**Working information**:
- Time: 8am - 5pm / 9am-6pm / 10am - 7pm
- Days: Monday - Friday
- Mode: WFH (**Subjected to changes)**
- First 3 / 4 months training in our office at **Bangsar South** and will be working from home consequently. (Only come to the office whenever required, such as due to Client's visit, events, etc.)
**Job Types**: Full-time, Permanent
**Salary**: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin & Cantonese (preferred)
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