Cantonese Customer Service

2 weeks ago


Kuala Lumpur, Malaysia KAALI HR SDN. BHD. Full time

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base
- Identify and relate with various customer needs and scenarios
- Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner
- Transfer customers to appropriate departments when required
- Conduct data entry, documentation, and case management
- Work and partner with others within a team-based environment
- Achieve and maintain required metrics and goals
- **The role is 50% sales and 50% technical support with account management**

**Requirements**:

- Intermediate proficiency of English (Speak, Read and Write)
- Professional / Native proficiency of Mandarin (Speak, Read and Write)
- Professional / Native proficiency of Cantonese (Speak)

**Working information**:

- Time: 8am - 5pm / 9am-6pm / 10am - 7pm
- Days: Monday - Friday
- Mode: WFH (**Subjected to changes)**
- First 3 / 4 months training in our office at **Bangsar South** and will be working from home consequently. (Only come to the office whenever required, such as due to Client's visit, events, etc.)

**Job Types**: Full-time, Permanent

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin & Cantonese (preferred)



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