Cloud Service Delivery Manager

7 months ago


Kuala Lumpur, Malaysia Pan Asia Group Resources Full time

Experience in managing the Cloud Infra services for AWS (mandatory) and Azure.
- Project management experience will be a plus
- Work with customer’s service partner to Manage tickets for level 2 and level 3 support teams. Ensure tickets are picked up, triaging, fixing, and closure are done in time. If needed, follow up with the L2 / L2 teams and also end users to take tickets to closure.
- Strong in collaboration and communication (oral and written) and should be proactive, self-driven
- Manage other customer stakeholders to ensure the service partner is getting the right level of support.
- Can drive the services SLA and KPI discussion and understand the service level achieved by the partner.

**Salary**: RM5,000.00 - RM16,000.00 per month

**Experience**:

- Cloud Infra services for AWS: 1 year (required)
- Project management: 1 year (preferred)



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