Front Office Manager

6 months ago

Kuala Lumpur, Malaysia Else Kuala Lumpur Full time

**Job title : Front Office Manager**

**Department : Rooms Division**

**Report to : General Manager, Else KL (GF Land Sdn. Bhd.)**

**SUMMARY OF THIS ROLE**:
**About Us**:
Locally-rooted but globally-connected, the ELSE brand is conceptualised as a modern-day sanctuary and a platform for well-heeled travellers to discover and appreciate the local culture, complemented with world-class service and execution. Located in the centre of Kuala Lumpur’s creative-cultural core, ELSE Kuala Lumpur will be the brand’s debut property. The ELSE mind-set is about taking a distinct and differentiated approach to hospitality, one where every experience is personalised, thoughtfully crafted and delivered with sincerity by an incredibly capable team.

As the Front Office Manager, you take the lead to drive guest engagement and ensure that your team members live up to the company’s expectations of being informed hosts. Create moments of excitement for our guests, a fun and rewarding working environment for your team. It is your responsibility to ensure that guests and staff are treated with respect and consideration.

**DUTIES & RESPONSIBILITIES**:

- Take charge of front office operations to ensure that daily operations run smoothly.
- Lead by example to engage guests during breakfast services to understand better their needs and provide a more personalized experience.
- Be present in the reception and lobby to observe and to assist the team when necessary.
- Be personally involved in the training of team members to achieve the organization’s objectives.
- Be on top of the expenses of the department and work within budgets allocated while maintaining exceptional service.
- Communicate efficiently and timely on all operational matters.
- Take ownership of the Security team. Train & inculcate in them a hospitality mindset to assist guests as and when needed.
- Plan the roster of the Guide and Bellhop team, making sure each shift is adequately staffed and that there is always a strong leadership presence.
- Keep the morale of the team high while keeping the discipline of the team in check.
- Enforce cashiering policies and impose a ‘no-nonsense’ standard of compliance when dealing with monetary transactions.
- In the absence of a credit manager, make sure that high guest balances are flagged, and appropriate actions taken to address the matter.
- Check that room assignments for VIPs are appropriate to their status.
- Delegate tasks equitably to downline managers & supervisors as part of training and development.
- Responsible for recruiting the right people to deliver our brand promises.
- Review SOPs periodically to ensure processes and policies are still relevant and updated.
- Anticipate guests’ needs and proactively come up with innovative ways to enrich guests’ stay experience.
- Be the liaison between the executive management team and the department team members.
- Resolve guest problems quickly and efficiently.
- Consistently develop strategies on how to improve hotel’s ratings online.
- Perform job evaluations in accordance with organisation’s timeline.
- Attend daily operations meeting and ensure that daily reports are accurate and distributed timely.
- Attend weekly sales & marketing meeting to stay updated with sales & marketing activities.
- Any other additional tasks as directed by management.

**ARCHETYPES OF THE SUCCESSFUL CANDIDATE**
- Energetic, people-oriented, with a service mindset.
- Be inquisitive to challenge the status quo.
- An inspiration to influence the team members towards achieving greater results.
- Minimum of 2 years’ experience as a Front Office Manager.
- Be conversant with OPERA Cloud.
- Able to work independently with mínimal supervision but always ready to assist, support and collaborate with other team members.
- Must be computer literate with advance Microsoft PowerPoint and Excel knowledge. Basic exposure to Microsoft Teams is a bonus.
- Excellent communication and people skills.
- Good organizational and multitasking abilities.
- Able to think on the feet and provide logical solutions to issues.
- Ability to meet deadlines effectively.

**Job Types**: Full-time, Permanent

Pay: From RM7,000.00 per month

**Benefits**:

- Maternity leave
- Meal allowance
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    To achieve a maximum occupancy and average rate at all times. - To oversee day-to-day operations, ensuring a high standard of customer relations service within the front office. - Ensure the front office operates with a sales attitude and is aware of room sales/ revenue targets. - To coordinate closely on room availability with the sales dept. - Adhere to...

  • Front Office Manager

    7 months ago

    Kuala Lumpur, Malaysia Manhattan Group Full time

    **Cambodia** We are a seeking an experienced **Front Office Manager** to lead the entire front office operation of a luxury property in **Cambodia.** **Role and Responsibilities**: - Utilising your extensive background in managing large-scale operations with 500+ rooms. - Expertly navigating Opera to optimise efficiency in guest check-ins, check-outs, and...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24083919 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Front Office Manager

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24043113 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23208148 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24087641 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24082601 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24022965 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Front Office Manager

    7 months ago

    Kuala Lumpur, Malaysia Novotel Kuala Lumpur City Centre Full time

    **Job Description**: This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard

  • Front Office Manager

    8 months ago

    Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. Ultimately, you should be able to ensure our front desk provides professional and...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24068830 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23210507 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia WYNDHAM GRAND BANGSAR KUALA LUMPUR Full time

    **Job Purpose** This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. **Reporting Lines Key Interactions** **Internally** - Catering Sales - Engineering -...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia WYNDHAM GRAND BANGSAR KUALA LUMPUR Full time

    **Job Purpose** This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard. **Reporting Lines Key Interactions** **Internally** - Catering Sales - Engineering -...

  • Front Office Manager

    3 months ago

    Kuala Lumpur, Malaysia MAGMA HOSPITALITY MANAGEMENT SDN BHD Full time

    **Responsibilities**: - Courteously and accurately answer inquiries from potential guests and accepts hotel reservations. - Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. - Use suggestive selling techniques to sell room nights, increase occupancy and revenue. - Supervise daily shift process...

  • Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Star Hill Hotel Sdn Bhd Full time

    Utilizes interpersonal and communication skills to lead, influence, and encourage others, advocates sound financial and business decision making as well as demonstrating honesty and integrity Supervises and manages associates, day to day operations, and understands associate positions well enough to perform duties in associates absence Achieves and exceeds...

  • Front Office Manager

    6 months ago

    Kuala Terengganu, Malaysia Hotel Grand Continental Kuala Terengganu Full time

    1. To achieve a maximum occupancy and average rate at all times 2. To oversee day to day operation, ensuring a high standard of customer relations service within front office 3. Ensure front office operates with a sales attitude and are aware of room sales/revenue targets 4. To coordinate closely on room availability with Sales Department 5. Adhere to...

  • Assistant Front Office Manager

    6 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24087638 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Assistant Front Office Manager

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24044093 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Assistant Front Office Manager

    3 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24168927 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...