Customer Service Officer
2 weeks ago
**Primary Objectives**
- Ensure and provide quality customer service standards
- Sales Referral - identify existing and prospective customers' financial needs and refer them to sales personnel
- To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed
- To assist in tracking branch sales and up keep of sales records and other records/reports
**Key Responsibilities**
**Customer Service**
- Deliver quality customer experience
- Identify sales opportunities for referral and cross selling Branch
**Operation**
- Ensure Bank's policies, procedures & guidelines are complied with
- Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program
- Checking and monitoring of monetary transactions and inquiry / maintenance activities
- Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)
- Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc
- Other duties arranged by ABM/BM relevant to branch operations from time to time
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