Order Processing Specialist
3 weeks ago
**Acquisition and Enquiry**
- Provide full sales support through enquiry, quotation and follow up processes
**Order Handling**
- Order review for non-conformities
- Order processing via all mediums (EDI, smartEDI, eShop, OCR and hard copy), verification of data and customer confirmations
- Pro-active follow up on deliveries to ensure high service level
**After Sales Support**
- Follow up support to all customer order related queries
- Complaints handling, liaising with related internal departments for quality/warehouse issues
- Return shipment processing and administration of related credits
- Administration of repair and replacement process
- Pro-active customer satisfaction measurement
**Digital Transformation.**
- Actively promoting eShop, digital sales tools and processes internally and externally, ie. for customers and potential customers
**Requirements**:
- **Minimum 3 years’ experience in Customer Service or Sales, gained in a manufacturing or distribution environment**:
- Excellent communication and social skills written and verbal
- Good English knowledge
- Prior knowledge of SAP would be desirable
- Ability to work on own initiative and as part of a team
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
-
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