Order Fulfilment Specialist
Found in: Talent MY C2 - 1 week ago
Order-to-Cash (O2C)
Process customer orders in SAP upon receipt via different channels / platforms.
Check open order and backlog reports daily to ensure timely processing of customer orders.
Issue Purchase Orders / manage Cross-Company Purchase (CCP) to factories / suppliers.
Follow-up on customer orders (new/aging) to ensure timely fulfilment of goods, services and information to customers. Ensure billings are done and mail/email to customers on a timely manner.
Monitor open purchase orders / inbound deliveries from factories and suppliers.
Preparation of documents (Invoices / Delivery Notes) for scheduled deliveries.
Process orders efficiently and with quality from receipt of orders from customers/sales team to delivery of goods.
Customer Service
Answer queries from sales and customers on stock and shipment of orders. Provide professional & high-quality phone call & email support to internal and external stakeholders on a timely basis. Manage and escalate customer expectations, resolve customer satisfaction issues. Collaborate closely with Warehouse and Delivery service for daily operations.Other Requirements
Manage and handle return goods process (excess or defective) from customers to factories / suppliers.
Participate in operational activities when required, example annual stock take and reconciliation, audits by internal and external regulatory boards. Responsible for problem solving on order discrepancies and ensure regulatory approval before importation. Work in partnership / close collaboration with cross functional teams (i.e. Finance / Sales & Administration / IT / HR / Regulatory) etc. Support in the implementation of projects to drive continuous process improvements & KPI Reporting as required. Any other duties and responsibilities as directed by Manager.Job Requirement:
Job skills
Possess good customer service and communication skills.
Meticulous, process-driven to ensure key processes are abiding to regulatory and audit requirements.
Excellent organizational and multitasking skills.
A team player with high level of dedication.
Ability to work efficiently in a pressurized environment with good work ethic.
Good interpersonal skills.
Technical skills
Proficiency in SAP / Excel Marco & PowerPoint Skills.
Knowledge in CRM will be an added advantage.
Knowledge in SharePoint will be an added advantage.
Education / Professional Certification
Diploma and/or Degree in Business Administration / Supply Chain / Logistics or related fields.
Experience
At least 2 years of relevant experience in Order Fulfilment / Supply Chain.
Your ZEISS Recruiting Team:
Deirdre Tracy Fernandez-
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