Customer Service Immediate Intake Up to Rm3k
2 days ago
**Company Profile**:
Multinational banking corporation headquartered in Singapore, with branches mostly found in most Southeast Asia and East Asia countries. It is one of the three "big local banks" in the country
**Job Summary**:
Currently we are looking for Customer Service Executive to join our team that will on-site based at Kuala Lumpur. Fresh Graduates who wish to improve their communications skills and knowledge in banking sector are welcomed to apply
**Schedule**:
- 5 days a week (Rotational)
- 8am - 11pm (8 am - 5 pm / 2 pm - 11 pm)
**What will you do as a Customer Service Executive ?**
- **Assisting customers with inquiries**: Responding to customer queries and providing accurate information about banking products, services, and account-related matters.
- **Account management**: Handling account openings, closings, and updates, as well as addressing issues related to account transactions and balances.
- **Resolving customer issues**: Addressing and resolving customer complaints, concerns, and disputes in a professional and empathetic manner.
- **Providing product information**: Educating customers about various banking products, such as savings accounts, credit cards, loans, and investment options.
- **Processing transactions**: Facilitating routine banking transactions, such as deposits, withdrawals, fund transfers, and bill payments.
**Necessary skills**:
- Fresh graduate are welcome to apply.
- Experience - customer service experience will be an advantage.
- Languages - Fluent in English both spoken and written.
- Able to handle high volume of calls.
**Benefits**:
- Medical claim
- OT - as per statutory
- Opportunities for promotion
- Professional development
**Job Types**: Contract, Fresh graduate
Contract length: 6 months
**Salary**: RM2,500.00 - RM3,000.00 per month
**Job Type**: Contract
Contract length: 6 months
Pay: From RM2,600.00 per month
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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