Banking Customer Service

Job Overview: We are seeking dedicated and customer-oriented individuals to join our banking team as Customer Service Representatives. As a key point of contact for our esteemed clients, you will play a crucial role in providing exceptional service and support, ensuring a positive banking experience for all customers. Shift Schedule: 8am to 5pm, latest...

**The company**: **Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.** Job...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Job Description: **Responsibilities**: - Assist customers with routine banking transactions, including deposits, withdrawals, fund transfers, and balance inquiries. - Educate customers about our banking products and services, helping them select the appropriate solutions to meet their financial goals. - Troubleshoot and resolve customer issues, concerns,...

Job Summary: We are seeking an enthusiastic and service-oriented Customer Service Representative with experience or interest in international banking. The ideal candidate will handle inquiries and provide support to customers worldwide, specifically for clients in the banking sector. This role requires strong communication skills, professionalism, and a keen...

Provide exceptional telephone customer service in a timely manner whilst maintaining healthy relations with clients. - Play a supporting role in educating our customers around products and alternative digital banking platforms. - Expanding the customer base by upselling and cross-selling banking products and services. **Requirements**: - SPM, Diploma...

**Profiles that do not meet the requirements will not be considered.** **We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit.** **Job Details**: - Provide customer support regarding Bank via phone calls - Educate...

Job Title: Customer Service English Speaker (Banking) **Job Description**: As a Customer Service English Speaker in the banking industry, you will be responsible for providing exceptional service and support to English-speaking customers. Your primary objective is to ensure a positive customer experience while handling various banking-related inquiries,...

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs - Handling inbound and outbound (where appropriate) customer interactions - Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution - Able to adapt to innovation and technological change...

Job Summary: **Job Description**: - Providing accurate information and resolving customer issues related to digital banking products and services. 3. Maintaining a high level of product knowledge to effectively support customer need 4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. 5. To meet the Key...

Position Overview: As a Junior Banking Customer Service representative, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services. Key Responsibilities: - To stay informed about our banking products and...

Designation: Customer Service - Banking (on-site) Location: Jalan Raja Laut, Kuala Lumpur Working day: Monday - Sunday (5 working days, 2 off days) Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break) **Requirements**: 1. Fluent in English 2. SPM (credit in Math or English) or STPM with minimum 2 years customer service...

_**We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit.**_ **Job Details**: - Provide customer support regarding Bank via phone calls - Educate customers on Bank’s products and services & direct them toward available...

Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Handle Complaints Resolution end to end from contacting customers to closure of complaints/win back. - Handle escalated complaints to Management and Regulators - Understands business and customer personas and...

**Job Scope**: - Answer inbound calls in a timely and friendly manner - Reply to queries sent through bank’s Contact Us inquiry form - Perform call back with customers for transaction confirmations - Respond to customers’ queries and concerns with the aim of achieving first call resolution - Identify customers’ needs, clarify information, evaluate...

**Job Details** - Location: Petaling Jaya, Selangor, Malaysia - Shift : 9:00am to 18:00pm (5 Working Days) **Who is Teleperformance Malaysia?** Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites...

**Job Scope**: - Answer inbound calls in a timely and friendly manner - Reply to queries sent through bank’s Contact Us inquiry form - Perform call back with customers for transaction confirmations - Respond to customers’ queries and concerns with the aim of achieving first call resolution - Identify customers’ needs, clarify information, evaluate...

Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description - Handle Complaints Resolution end to end from contacting customers to closure of complaints/win back. - Handle escalated complaints to Management and Regulators - Understands business and customer personas and behavior - Identify root...

Position Overview: As a Junior Banking Customer Service representative, you will be the first point of contact for our valued customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services. Key Responsibilities: - To stay informed about our banking products and...

**Job Responsibility**: - Provide exceptional customer service on personalized phone services. - Determine customer requirements and promptly address inquiries. - Resolve customer problems and fulfil their requests. - Maintain an accurate and updated customer database. - Build and retain customer relationships by accurately identifying and resolving...