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Customer Service Representative
7 days ago
Designation: Customer Service - Banking (on-site)
Location: Jalan Raja Laut, Kuala Lumpur
Working day: Monday - Sunday (5 working days, 2 off days)
Working hours: Rotational shift. 8 AM to 11 PM (9 hours per shift including break)
**Requirements**:
1. Fluent in English
2. SPM (credit in Math or English) or STPM with minimum 2 years customer service experience
3. Fresh graduates (Diploma and Degree) welcome to apply
As a Customer Service Representative in our banking team, you will:
- Utilize effective problem-solving and decision-making skills to assist customers with their inquiries.
- Collaborate with your immediate manager to motivate the team and monitor performance.
- Mentor and guide associates to enhance their individual performance.
- Consistently meet and exceed individual and team performance targets with mínimal direct supervision.
- Prioritize client needs while delivering an exceptional customer experience, with performance measured using specific metrics.
**Job Types**: Full-time, Contract
Contract length: 3 months
**Salary**: RM2,600.00 - RM3,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Rotational shift
- Weekend jobs
Application Question(s):
- Are you Malaysian?
- Are you willing to undergo a background check, in accordance with local law/regulations?
- What is your level of proficiency in English?
- We must fill this position urgently. Can you start immediately?
**Education**:
- STM/STPM (required)
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