English Customer Service

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Position**: Customer Service Associate **Salary**: RM1,800.00 - RM2,100 per month **These are the benefits in your career with us**: - Fun and exciting working environment - Lucrative remuneration package - EPF, SOCSO, and Medical coverage - Strategic location (walking distance to all major public transportation modes) - Professional training & training...

**Your Roles include**: - Attending to incoming calls promptly, courteously in a competent and professional manner. - Maintains customer records by updating account information - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

**Key Responsibilities**: - Assist customers with account inquiries, transactions, and general banking services. - Provide information about bank products and services. - Handle customer complaints and resolve issues promptly and effectively. - Maintain a high level of professionalism and ensure customer confidentiality. - Collaborate with other team...

**Role**:Any Other **Timings**:Flexible (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Customer Service Bahasa Customer Care International BPO customer support - We are #hiring for a leading BPO in KL and Johor looking for Customer service representative agents. Role -...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Qualifications**: - Diploma or equivalent qualification. - Minimum 2 to 3 years of contact centre experience for Executive roles; 3 to 5 years for Senior Executive roles, preferably in life and general insurance. **Skills and Competencies**: - Strong verbal and written communication skills. - **Proficiency in English**; additional languages such as...

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

**Customer Service - Banking Industry (English Speaker)** **Working Days: Monday - Sunday; rotational 5 days a week** **Working Hours : Rotational shift. 8:00 AM to 11:00 PM (8 hours working shift + 1 hour break)** **Salary: RM2600 - RM3000** **Job responsibilities: - ** - Assist with providing solutions to inbound customer inquiries through effective...

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

JOB REQUIREMENT - Working experience and knowledge as a customer service. - STPM / Diploma and above. - Retiree are welcomed - Talk active - Can Start Immediately JOB RESPONSIBILITIES - Maintain excellent relationships with customers - Promote our mobile apps - Develops service procedures, policies and standards - Set a clear mission and deplay strategies...

Requirement: Must have at least minimum 'œB' - Grade in Mathematics and English in SPM Experience: 0-6 Months in customer support Working Hours: Mon-Fri (Normal Working hrs.) Job Description '¢ Serves customers by providing product and service information and resolving product and service problems '¢ Manage Inbound/Outbound phone calls. '¢ Identify and...

**Requirements**: - SPM/STPM or equivalent certificate holders with at least 5 years of work experience - Diploma / Advanced Diploma holders with at least 2 years of work experience - Degree Fresh welcome to apply - Possesses good communication skills (verbal and written English), additional Mandarin verbal ability will be an added advantage - This is 24/7...

Job Title: Customer Service English Speaker (Banking) **Job Description**: As a Customer Service English Speaker in the banking industry, you will be responsible for providing exceptional service and support to English-speaking customers. Your primary objective is to ensure a positive customer experience while handling various banking-related inquiries,...

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Keeping records of customer interactions, transactions, comments, and complaints. - Providing feedback on the efficiency of the customer service process. - Ensure customer satisfaction and provide...

Job Title : Customer Service Executive Qualification: Completed with SPM, UEC, ICGSE certificate Language: Mandarin, Cantonese & English Salary - 3000 MYR plus Allowance upto 700 MYR for Mandarin plus English Speakers Joining Bonus - Upto 5000 MYR. DOJ: 3rd, 10th and 31st July Location - Johor Bahru & Ara Damansura **Job Description**: - Handling all...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Fluent both Cantonese and English - **Requirements** SPM, Diploma or Degree holder with 1 year of CS experience Ready and...

Job Responsibilities: - Assist on uploading item/product on Marketplace - Handle customers enquiries, requests - Undertake any other duties as-and-when assigned by the Management **REQUIREMENTS**: - Must possess minimum SPM - Experience in customer service roles is desirable. - Past working experience in contact/call center are encouraged to apply -...