Customer Service English Speaker(Banking)

2 weeks ago

Kuala Lumpur, Malaysia Language Talent Solutions Full time

Job Title: Customer Service English Speaker (Banking)

**Job Description**:
As a Customer Service English Speaker in the banking industry, you will be responsible for providing exceptional service and support to English-speaking customers. Your primary objective is to ensure a positive customer experience while handling various banking-related inquiries, issues, and transactions. Your role is pivotal in building and maintaining strong relationships with customers, fostering loyalty, and promoting the bank's services and products.

Key Responsibilities:
Issue Resolution: Address and resolve customer complaints, disputes, and problems in a professional and timely manner. Collaborate with internal departments to ensure prompt resolution and customer satisfaction.

Product Promotion: Proactively inform customers about new banking products, services, and promotions that may suit their needs and preferences. Cross-sell and upsell products to increase customer engagement and revenue.

Compliance and Security: Comply with all banking regulations, security protocols, and privacy policies to safeguard customer information and ensure the integrity of banking operations.

Knowledge Sharing: Stay up-to-date with banking industry trends, policies, and procedures to provide accurate and informed responses to customer queries. Continuously develop knowledge and skills through training sessions and self-learning.

Customer Feedback: Gather feedback from customers to identify areas of improvement and relay insights to relevant teams to enhance the overall customer experience.

Performance Metrics: Meet and exceed performance targets, such as customer satisfaction ratings, response times, call handling times, and sales goals.

Team Collaboration: Work collaboratively with other customer service representatives, supervisors, and team leaders to achieve departmental and organizational objectives.

Professionalism: Maintain a positive and professional demeanor when interacting with customers and colleagues, representing the bank in a courteous and respectful manner.

Qualifications and Skills:

- Fluent in English (written and spoken) with excellent communication skills.
- Previous experience in customer service or banking is an advantage.
- Strong problem-solving abilities and the ability to handle challenging situations with patience and empathy.
- Good understanding of banking products, services, and procedures.
- Proficiency in using computer systems and banking software.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and accuracy in data entry and record keeping.
- Flexibility to work in shifts, including weekends and holidays.
- Customer-oriented mindset with a focus on delivering outstanding service.

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM2,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- how much is your expected salary
- How soon you can join us?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (required)

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