Change Manager

4 months ago


Kuala Lumpur, Malaysia Skill Quotient Resources Sdn Bhd Full time

Working location: KL Sentral, Kuala Lumpur, Malaysia

**Job Type**: Freelance (2-3 months contract)

Overview

The Change Manager is responsible for overseeing and managing the process of implementing changes within the IT infrastructure and service management environment. This role ensures that changes are efficiently and effectively managed to minimize disruption to services, maintain service quality, and ensure compliance with ITIL/ITSM best practices.

**Responsibilities**:

- Develop, implement, and maintain the change management process and policies.
- Ensure all changes are logged, evaluated, authorized, prioritized, planned, tested,

implemented, documented, and reviewed in a controlled manner.
- Organize and chair regular CAB meetings to review proposed changes.
- Ensure relevant stakeholders are involved in the decision-making process for changes.
- Evaluate the risk and impact of proposed changes on IT services and business operations.
- Ensure thorough risk assessment and mitigation strategies are in place for all changes.
- Communicate change plans, schedules, and status updates to relevant stakeholders.
- Coordinate with different teams to ensure changes are implemented smoothly and effectively.
- Maintain comprehensive documentation for all changes, including change requests, impact assessments, and post-implementation reviews.
- Produce regular reports on change management metrics and KPIs, highlighting trends, issues, and improvement opportunities.
- Identify and implement improvements to the change management process.
- Promote a culture of continuous improvement within the change management function and across IT service management.
- Ensure changes comply with regulatory requirements, industry standards, and ITIL/ITSM best practices.
- Provide guidance and training to staff on changing management policies and procedures.
- Work closely with other IT service management processes (e.g., Incident Management, Problem Management, Configuration Management) to ensure seamless integration and alignment.
- Support the overall IT service management strategy and objectives.

**Requirements**:

- Minimum of 7 years of experience in change management or a similar role within IT service management.
- Proven experience with ITIL/ITSM frameworks and best practices.
- Strong understanding of change management principles, methodologies, and tools.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills.
- Ability to manage multiple changes in a fast-paced IT environment.
- Proficiency in ITSM tools (e.g., ServiceNow, BMC Remedy).
- ITIL Foundation certification or higher is preferred.
- Additional certifications in IT service management or project management (e.g., PMP, COBIT)

**Job Type**: Contract
Contract length: 3 months

Pay: RM4,000.00 - RM12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

**Experience**:

- Change Manager: 3 years (preferred)
- ITIL: 3 years (preferred)


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