General Practitioner
2 months ago
**Role**:General Practitioner
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:Medical Professional / Healthcare Practitioner / Technician
Key Skills: AbInitio J++ Japenese japense
- Position: Process Trainer - Thai Speaker + JLPT N1 Certified
**Salary**: 87,000 THB
Location: Bangkok, Thailand
**Job Description**:
Role & Responsibilities:
- Conduct training sessions for agents on product and process, particularly during New Hire Training (NHT) batches.
- Monitor customer contacts to identify areas of improvement and collaborate with Ops and Quality teams to design action plans.
- Ensure successful training conversion and manage retention during the training period.
- Innovate training methods by incorporating real-floor requirements into classroom training.
- Maintain data in accordance with training processes.
- Drive Customer Satisfaction (C-Sat) & Employee Satisfaction (E-sat) initiatives to enhance the process and customer experience.
- Present excellent communication and presentation skills.
- Drive key performance metrics related to training.
- Work effectively under pressure and in an unstructured environment.
- Be flexible to up-skilling on VASS & quality.
- Provide production hours weekly in the absence of New Hire (NH) training.
**Requirements**:
- JLPT N1 Certified
- Proficient in Japanese competency across all four skills (writing, reading, speaking, listening).
- Over 4 years of experience using Japanese.
- BPO industry experience is a plus.
- Logical and analytical thinking.
- Self-motivated with a proactive team spirit.
- Willingness to go on overseas business trips or training.
- Good English competency in all four skills.
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