Practitioner, Creative and Delivery, People

2 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job***: Operations

**Primary Location***: Asia-Malaysia-Kuala Lumpur

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 05/Jul/2023, 11:23:05 AM

**Unposting Date***: Ongoing


**Role Responsibilities**

**Organisational Context**

Standard Chartered Bank (SCB) has a bold ambition to be the number one Learning function in the world: “having world-class learning that unlocks the unique potential of our people and helps them contribute their best to Standard Chartered and our clients, both today and as we transform into the future”.

To achieve this ambition, the People Capability (PC) function has reinvented its organisation design to organise around Hives, Disciplines and Squads. In this model:

- Multi-disciplinary **“Squads’’** deliver work to achieve the function’s priorities. Squads are comprised of practitioners from different Disciplines, with different skills, levels of expertise and backgrounds.
- **“Priorities”** are the way in which work is organised and relate to unique areas of delivery. Squads delivering on different projects within the same strategic priority are grouped together and called **“Hives’’**.
- All Squad members are **“Discipline’’** practitioners and are dynamically allocated to Squads through Disciplines:

- Disciplines are the ‘homes’ for practitioners to develop their professional excellence and to maintain a common approach to similar activities and tasks.
- They provide a stable community for practitioners to belong to (as people move across Squads).
- They enable multi-skilling and development of depth and breadth or “T-shaped” capabilities.

**Strategic Importance of Role**

Two capabilities are becoming increasingly critical to organisations in general, and learning functions in particular: innovation/insight and creativity. Our Disciplines allow us to ensure the appropriate focus on building and amplifying these capabilities within the People Capability team as well as across SC.

The Practitioner, Creative and Delivery role will play a key role in managing and supporting the end-to-end execution of country and group learning programmes. This role will also work closely with country stakeholders for the country training fund (Human Resources Development Fund) to ensure utilization for professional development.

Along with these Discipline responsibilities, the role holder will also provide L&D support for regulatory learning requirements in their hub, ensuring appropriate readiness for audit and compliance reviews and to ensure staff are competent to conduct their roles. This can include advisory on building country alliances and partnerships with local Banking Associations, professional body chapters and educational agencies of the government.

**What the role requires**

Squads are all about communication, teamwork, problem-solving, and striving to improve the team’s velocity with each iteration. The role requires an individual who has a desire for collaboration and continuous improvement. The role holder should also have an entrepreneurial streak and be able to engage with, and apply, external/ new thought leadership, emerging capabilities, tools and platforms to their work to improve the efficiency of the squad.

The role holder should additionally be able to:

- **Manage ambiguity** with flexibility, focussing on the squad’s goals and outcomes, and prioritising the backlog items to get started.
- **Work as one team delivering a common goal**, reconciling differences, and using continuous feedback from stakeholders to improve ways of working and realise their creative potential.
- **Perform Programme Management **by having the skills and ability to manage multiple priorities, resourceful in solving problems, anticipate and eliminate potential roadblocks in the delivery of training programmes.
- **Leverage on data analytics **to provide holistic view of problems, root causes and provide relevant solutions.

**What the role does**

**Programme Management**
- Responsible for managing country and group learning programmes and provide administrative support, including virtual /classroom management, managing attendance, and communications with learners.
- Responsible for data management such as reviewing, maintaining, updating learning reports, records, learning policies and procedures, compliance matrices.
- Manage and follow-up on learner’s request/ enquiries for internal and external programmes, provide timely responses and learning support.
- Responsible for country training fund (Human Resources Development Fund) and provide the end-to-end support and execution.
- Manage in-house learning platform, leverage on data to provide insights and opportunities for driving improvements.
- Gather and review inputs from stakeholders, source, and propose learning interventions for upskilling and reskilling.
- Perform other duties as needed to support successful programme implementation.

**Squad member activi

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