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Corporate Business Escalation: Team Lead

4 weeks ago

Kuala Lumpur, Malaysia 3S-Talent Search Full time

Our Client is a leading Telecommunication/ICT company in Malaysia, looking for Corporate Business Escalation Team Lead - Call Centre

The person must have:

- Leadership skills and experience
- Experience in call centre and handling for escalation cases
- Experience in dealing with corporate or enterprise

Job responsibilities:

- Managing and supporting the Enterprise Business on Sales escalations and enquiries, including case management to resolution.
- Responsible to ensure submitted orders are qualified and accepted by Order Validation Team
- Responsible to assist Sales by relieving their administrative workloads and order submission journey
- To have good and engaging presentation & training skills throughout different audiences when required
- Ability to understand, adapt to, communicate, and manage change in a fast-paced environment when operationalizing process automation
- Participate in deployment of system and processes to be used to increase efficiency and effectiveness
- Establishing boundaries & monitoring sales request and needs
- Ability to handle pressure, ad hoc tasks and the level of ambiguity in a fast-paced environment
- Effectively communicate plans, progress, and results to relevant stakeholders
- Deliver high-quality and differentiated services to Maxis Business Customers
- Positive Attitude and approach towards work responsibilities & accountabilities with flexible to working beyond scheduled hours as and when the needed arises.

Requirement:

- Formal Education: Bachelor’s degree / Diploma
- Work Experience: Total Work Experience: More than 5 years
- Total Desired Experience: 1 to 3 years in Telecommunication/ Customer Operations/Order Processing/Order-To-Cash/Order Monitoring/Fulfilment Experiences/Customer Service/Contact Centre/Data Processing
- Skills / Knowledge: Autonomous, Problem Solving, Strategic Thinking, Work Independently, Process Optimization, Good Interpersonal skills.
- Language Required**:Bilingual
- Mandarin + English due to support China + Europe country market**

Would appreciate if you could WhatsApp to Cassie 012-5391 422(I am using WhatsApp for communication) to share with us your updated profile, career plan and accomplishments.

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM8,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)