Customer Service Representative

2 weeks ago


Bayan Lepas, Malaysia Fair Work (M) Sdn. Bhd. Full time

**Your New Role**:

- Standard order management including expedites/pull ins/cancellation/push outs.
- Support Customer's RMA & other RMA related FA support.
- Support review of account booking/backlog/billing with Sales.
- Other ad-hoc support covering free of charge sample tracking for Distis, customer questionnaires & other EHS/technical matters.
- Partner with Sales to manage all communications with Distis /customers.
- Company contact for Distis and Sales for any other topics.

**Preferred Skills & Knowledge**:

- Bachelor’s Degree or above in any field.
- With minimum of 1-5 years related experience in the field of Customer Operations or Support and/or Inside Sales.
- Customer Service process knowledge, passionate in delighting customers by rendering excellent support.
- knowledge of Order management system, eg: SAP, Model N, Oracle
- Fluent in English & Mandarin in both oral and written
- Must possess strong problem solving, communication and interpersonal skills.

**Job Types**: Full-time, Temporary, Contract, New-Grad
Contract length: 12 months

**Salary**: RM3,000.00 - RM6,000.00 per month

**Benefits**:

- Professional development
- Work from home

Application Question(s):

- Provide me your details below:
Age:
Marital Status:
Current Salary:
Expected Salary:
Resign Notice:

- Do you experience in Order Management System, eg: SAP / Model N / Oracle?

**Education**:

- Bachelor's (preferred)

**Experience**:

- semiconductor industry: 1 year (preferred)



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