Associate - Order Management, Business Innovation &
3 days ago
Key Responsibilities
- Reviewing and processing all incoming orders accurately, including but not limited to confirming contact and billing information, pricing, promotions, as well as in compliance with the documented procedures.
- Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business
- Receive and distribute incoming customer orders, communicating order entry and fulfillment issues with Sales and Customer Experience members as required.
- Ensure record accuracy by maintaining data integrity during the order entry process, responsible for data scrubbing when appropriate.
- Accept, evaluate and route periodic customer inquiries, following up to ensure satisfactory closure.
- To liaise and work closely with various stakeholders to ensure smooth submission process
- Ability to identify and highlight as-is process improvement to close the process gap with respective stakeholders to ensure quality delivery to customers.
- To liaise and work closely with various stakeholders to ensure smooth submission process.
- Supporting the Team Lead to ensure a smooth operational flow in the Order Processing
- Managing & Safekeeping of Enterprise Concept Paper, Sales Bidding Tools & Operational Template.
- Carry out any other duties reasonable within capability as required and assigned
Key Requirements:
- Diploma/Degree holder in any discipline. Fresh graduated is most welcome.
- Good communications and writing skills
- Knowledge in Computer Literacy, MS Office Word & Excel.
- Knowledge of terms in marketing, commercial law, compliance standards will be added advantage.
- Strong learning agility and willing to take challenge.
- Good interpersonal, communication skills & effective analytical and decision-making skills with the ability to exercise independent judgment and recognize the impact to the business and customer.
- Strong organizational, problem solving, and time management skills.
- Detail oriented and uses excellent judgment in resolving questions or problems with orders.
- With certain Fraud Prevention knowledge.
- Willing to work under pressure with extended work hours when it is required.
- Ability to multi-task under mínimal supervision with an eye for detail.
- Always ready to be on standby on any day to fulfill all the requested duties.
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