Innovation Manager

3 weeks ago


Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global
Payment (Risk Ops & CCO) verticals.
- Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP.
- Enhance User experience in the E-Commerce and Global Payments space by continuously improving on
- products that are serviced.
- Identifying Automation opportunities that can be implemented with full stakeholder buy-in.
- Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments,

delivering value for the clients transformational efforts to implementation improvements innovation, and transformation.
- Proactively identify opportunities, solve problems, and guide operational excellence, site
- Develop and provide statistical analysis utilizing control charts to assess process capability.
- Actively drive the development and sharing of best practices, lessons learnt in cross process team
- Provide LEAN and 6-sigma expertise in problem solving; identify and lead projects with teams.
- Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously.
- Continuously challenge the status-quo by encouraging innovation and calculated risk taking.
- Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation,
- Monitor Process performance to determine key opportunity areas to continuously improve performance Requirements
- Experience in driving/ participation in driving large transformation and innovative scalable solutions
- within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams.
- Minimum of 4-5 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing projects from end to end.

Preferred Requirements
- Payments CE space management.
- Patience, understanding and resilience when managing complex situations and competing priorities.
- Bachelor’s degree from recognized university.
- Data visualization experience to provide insights and able to succinctly articulate value.
- Experience with designing experiments, tools, and measures, establishing hypotheses and leading
- Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops /
- Experience in tool development and deployment in the above space.
- Experienced and certified in Six Sigma - Green Belt / Black Belt Methodology, PMP certification.
- Excellent communication and client management skills, presentation abilities and stakeholder
- Proven ability to work independently.
- Ability to be flexible and work creatively and analytically in a problem-solving environment.
- Creative thinking/innovative mind-set.
- Project delivery - timeline and milestone management, Stakeholder relationship management.
- Ability to engage senior client management on offerings, emerging issues in focus.
- Demonstrated ability to interface with multiple levels of management.

Pay: RM2,000.00 - RM8,000.00 per month

Application Question(s):

- Do you have experience in driving/ participation in driving large transformation and innovative scalable solutions within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams?
- Do you have Experience with designing experiments, tools, and measures, establishing hypotheses and leading projects from end to end?

**Education**:

- Bachelor's (required)

**Experience**:

- leading business Excellence, Transformation in a BPO: 4 years (required)
- tool development and deployment in Payments CE space: 4 years (required)


  • Innovation Manager

    2 months ago


    Kuala Lumpur, Malaysia Hatch Asia Consulting Pte Limited Full time

    “Unifying Purpose, Shaping Careers” - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Hatch Asia has been retained as the preferred talent partner to assist a global organization in the...

  • Innovation Manager

    4 days ago


    Kuala Lumpur, Malaysia Hatch Asia Consulting Pte Limited Full time

    “Unifying Purpose, Shaping Careers” - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Hatch Asia has been retained as the preferred talent partner to assist a global organization in the...

  • Innovation Manager

    3 days ago


    Kuala Lumpur, Malaysia Hatch Asia Full time

    **"Unifying Purpose, Shaping Careers"** - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future. Hatch Asia has been retained as the preferred talent partner to assist a global organization in the...

  • Innovation Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Hatch Asia Consulting Pte Limited Full time

    "Unifying Purpose, Shaping Careers" - We believe in a world where organizational strategies are brought to life; when everyone finds value in their work by aligning organizational purpose with people, where we inspire a meaningful and impactful future.Hatch Asia has been retained as the preferred talent partner to assist a global organization in the building...

  • Innovation Manager

    2 weeks ago


    Kuala Lumpur, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

  • Innovation Manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and GlobalPayment (Risk Ops & CCO) verticals. Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP. Enhance User experience in the E-Commerce and Global Payments space by continuously improving on- products that are...

  • Innovation manager

    1 week ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career Horizons Full time

    Innovation Manager| Manufacturing MNC| Kuala LumpurCompany overviewOur client is adiversified and a global leaderin design, manufacturer of roofing and waterproofing solutions MNC. As a result of business expansions, they are looking for a Innovation Manager to join their dynamic team.The new roleLead projects to enhance and develop our solutionsAbility to...

  • Innovation manager

    3 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career Horizons Full time

    Innovation Manager| Manufacturing MNC| Kuala LumpurCompany overviewOur client is adiversified and a global leaderin design, manufacturer of roofing and waterproofing solutions MNC. As a result of business expansions, they are looking for a Innovation Manager to join their dynamic team.The new roleLead projects to enhance and develop our solutionsAbility to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    about the company:Randstad is partnering with a well established company that specializes in supplying building materials. The company is expanding their footprint in Malaysia and looking for a Senior Innovation Manager as part of their growth strategy.duties and responsibility:Identify potential business prospects to fill the innovation pipeline.Collaborate...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    We are currently looking for a Senior Innovation Manager for a European MNC that provides building material services & products. This position requires your urgent attention.duties and responsibility:Identify potential business prospects to fill the innovation pipeline.Collaborate with the team to prioritize and fully develop identified opportunities.Work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    We are currently looking for a Senior Innovation Manager for a European MNC that provides building material services & products. This position requires your urgent attention.duties and responsibility:Identify potential business prospects to fill the innovation pipeline.Collaborate with the team to prioritize and fully develop identified opportunities.Work...


  • Kuala Lumpur, Malaysia Randstad Malaysia Full time

    We are currently looking for a Senior Innovation Manager for a European MNC that provides building material services & products. This position requires your urgent attention.duties and responsibility:Identify potential business prospects to fill the innovation pipeline.Collaborate with the team to prioritize and fully develop identified opportunities.Work...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    Comfort- is looking for an innovative Product Innovation Manager to spearhead our new product development efforts. This position demands a strong background in product management and design, coupled with expertise in quality assurance. The ideal candidate will excel in conceptualising and developing new slipcover products, ensuring top-notch product quality,...


  • Kuala Lumpur, Malaysia Comfort Works Full time 10,000 - 15,000

    Comfort-Works.com is looking for an innovative Product Innovation Manager to spearhead our new product development efforts. This position demands a strong background in product management and design, coupled with expertise in quality assurance. The ideal candidate will excel in conceptualising and developing new slipcover products, ensuring top-notch product...


  • Kuala Lumpur, Malaysia Comfort Works Full time 10,000 - 15,000

    Comfort-Works.com is looking for an innovative Product Innovation Manager to spearhead our new product development efforts. This position demands a strong background in product management and design, coupled with expertise in quality assurance. The ideal candidate will excel in conceptualising and developing new slipcover products, ensuring top-notch product...


  • Kuala Lumpur, Malaysia Comfort Works Full time

    **Key Responsibilities**: New Product Creation: - Lead the ideation, conceptualization, and development of new slipcover products, designs, and features. - Collaborate with cross-functional teams, including product developers, designers, and catalogue coordinators, to bring new product ideas to life. - Conduct market research, trend analysis, and competitor...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Comfort Works Full time

    Key Responsibilities:New Product Creation: Lead the ideation, conceptualization, and development of new slipcover products, designs, and features. Collaborate with crossfunctional teams, including product developers, designers, and catalogue coordinators, to bring new product ideas to life. Conduct market research, trend analysis, and competitor benchmarking...

  • Innovation Executive

    2 months ago


    Kuala Lumpur, Malaysia SOLS 247 Full time

    **ABOUT US** SOLS Energy is a solar energy provider and #madetoimpact organization. We help people equip their homes and small businesses with sustainable energy solutions so they can save money while saving the planet. We are involved in every stage of the process from designing and installing solar solutions to providing customers with financing...


  • Kuala Lumpur, Malaysia Bank Negara Malaysia Full time

    **Job Title : Manager - Innovation Specialist** **SKILLS / KNOWLEDGE**: - Possesses ability to visualize customer/user journeys and prototyping - Proficient in design and development of user experiences designs - Functional knowledge in Agile and Scrum - Functional knowledge in coding (e.g. basic CSS and HTML) - Good communication skills - Empathy - able...

  • Innovation Specialist

    2 weeks ago


    Kuala Lumpur, Malaysia SOLS 247 Full time

    **ROLE SUMMARY**: As the Innovation Specialist, you'll oversee the day-to-day operations of the Chief Innovation Office (CINO) at SOLS. With a proactive approach in managing complex tasks and projects, you'll serve as the primary contact for the CINO and maintain the strategic priorities of SOLS Group of Organisations. **KEY RESPONSIBILITIES**: **In this...