Team Leader

3 weeks ago

Petaling Jaya, Malaysia WPP Business Services Sdn Bhd Full time

Account Receivable Billing and Receipting: - Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed. - Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs. - Oversee month end OTC process to ensure timely completion of closing and reporting. - Manage and monitor billing process, customer related receipts, providing accurate and timely management information and reconciliations as required Collection: - Lead collection of debt and follow up on debtor performance issues while working with relevant teams in resolving disputes and developing collection strategies - Monitor and track customer overdue positions to manage risks - Resolve customer queries or further escalate to the relevant parties Invoicing and Payments: - Ensuring quality in terms of accuracy and completeness on invoicing and payments transactions are processed. - Ensuring invoicing and payments transactions are processed within agreed timelines in accordance with SLAs. - Oversee month end PTP process to ensure timely completion of closing and reporting. - Manage and monitor PTP process with proper controls and high attention to detail to ensure complete, accurate and timely payment processing to vendors, providing accurate and timely management information and reconciliations as required. Continuous Improvements: Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team Stakeholder Management: - Liaise with internal/external stakeholders as and when necessary - Organize and coordinate Service Review Meeting Leadership and People: - Provide OTC related advice and information to staff and be the first level of escalation party to assist the staff to resolve the daily operation issues - Regularly track and resolve outstanding issues and escalate to Transitions Director if required. Others: - Assist in managing transition activities with the Project Team - Other responsibilities as assigned by the Manager Other Responsibilities : - Resolve issues where required - Receive queries from Clients or OpCo, record and follow up to resolution - Resolve client queries and action as applicable, with OpCo input if required - Close queries in a timely manner - Report to OpCo on monthly open queries as recorded - Independently Drive AR Ageing Reporting and Review calls with OpCo - Accountable and responsible for the quality, accuracy and timely delivery of scope assigned in accordance to the SLAs/KPIs defined with management and agreed with OpCo - Monitor, manage and resolve high complexity issues. - Identify and Troubleshoot issues, communicate potential risks to management and internal clients if any and follow it through till resolutions. Ability to analyse and make recommendations as appropriate - Work closely with the key contacts of the WPP OpCo assigned and cross functional organization to resolve and support OTC process, issues and/or inquiries - Monitor, perform and support month end close activities - Drive on-going development and improvement on systems and operation process - Ability to drive global system enhancement and any new implementation initiative in UAT, migrations, scope expansion, standardization and/or data mapping or cleansing. Drive improvement projects as assigned - Comply with accounting principles and business standards of the company - Comply to internal and external regulations and procedures, that should be in line with the company policies, standard operating procedures, and/or Target Operating Model (TOM) - Guide new and existing team members through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition. Qualifications: - Degree in Finance & Accounting or related field with relevant mix of qualification and experience - 5-8 years of relevant experience in similar role or Assistance Manager in shared service environment. - 1-3 years supervisory experience - Basic knowledge of fundamental accounting concepts, practices, and procedures - Having shared service centre experience is preferred - Knowledge of SOX Compliance norms relating to the process - Experience in using ERP system is an added advantage Skills and competencies: - Fluent written and spoken English - Strong interpersonal skills - Teamwork - Able to communicate and work within a team environment - Proactive - Time management and Organization skills - Project Management and Analytical skills - Attention to Details - Ability to maintain high level of accuracy in preparing and entering information to the AP System and Banking Portals - Time management and Organization skills - Ability to handle high volume task and able to adapt complex work environment - Able to communicate and work within a team environment - Excel skills mandatory - Familiar with Office 365 - Willing to trave

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