Team Leader

6 months ago

Petaling Jaya, Malaysia TaskUS Full time

**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

**What We Offer**:
***At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach and manage the Teammates under your supervision, and act as a bridge between your Teammates and the other departments.

As a Team Leader, you will:

- Manage day-to-day planning and operations of your team;
- Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and

achieves his/her Key Performance Indicators (KPIs);
- Organize and handle the team and make sure

everyone adheres to their schedules;
- Train and help in the development of your team by conducting team huddles and coaching sessions;
- Evaluate strengths and weaknesses of your Teammates;
- Offer solutions for your team's growth and development;
- Create reports of your team's performance and document feedback from your client;
- Manage issues that might arise, including HR-related ones;
- Think of solutions creatively; and
- Act as the liaison between the management and your team.

**Requirements**:

- At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while

working in a customer support role in an outsourcing or similar company
- Excellent verbal and written communication skills in Korean language
- Above-average technical know-how
- Familiarity with E-Commerce, ZenDesk, or any other CRM tools
- Flexibility and willingness to work on different shifts At TaskUs, we believe our employees always come

first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood

culture is the reason why we have been recognized as one of the best places to work globally by

Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the

people we connect with, and in our global communities.

**DEI**:In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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