Collection Leader

3 weeks ago


Petaling Jaya, Malaysia Johnson Controls Full time

**WWho we are**:
Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What you will do**:

- Leads the collection team to meet the cash collection target
- Provides the cash forecast
- Leads the discussion with customer and related parties
- Leads the collection process for assigned customers.
- Keeps detailed notes and records of all communications and actions.
- Answers questions customers have about billing statements.
- Negotiates partial repayments and payment plans when possible.
- Keeps track of payment due dates and sends reminders.
- Updates the account status when the debt has been paid.
- Investigates billing errors and disputes and follows up with customers.
- Sends necessary paperwork to customers and credit bureaus promptly.
- Maintains confidentiality and the utmost discretion.
- Collaborates with legal team / lawyers if legal action is required.

**What we look for**:

- Worked as a collector or collection leader.
- Fluent in English.
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly skilled in negotiation.
- In-depth knowledge of laws and policies related to debt collection.
- Good administrative skills and SAP knowledge is a plus.

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

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