Team Leader

3 weeks ago

Petaling Jaya, Malaysia Kimberly-Clark Full time

**Team Leader - Order to Cash - (Global Business Services)**

**Your Job**

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In your Team Leader - Order to Cash - (Global Business Services) role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

**Role Overview & Primary Accountabilities**:
**Leadership**:

- Lead and manage a team of credit and collection team members, providing guidance, coaching and performance management to ensure the team meets and exceeds set targets and objectives.
- Monitor and evaluate team performance, identify areas for improvement and implement training programs to enhance the team’s skills and knowledge.
- Develop and implement strategies, policies, and procedures to optimize credit and collection operations, improve overall cash flow and process improvements.
- Collaborate with Sales, Customer Service and Finance teams to resolve customer credit issues, disputes, and delinquencies in a timely and effective manner.
- Foster a positive and collaborative work environment, promoting teamwork, open communication and knowledge sharing among team members.

**Credit Management**:

- Administers the credit and collection policies in accordance with the Corporate Financial Instructions as well as with existing local country laws and regulations.
- Ensuring the team is performing AR aging review based on the frequency stated in APAC policy, and compliance with risk management guidelines.
- Aware of both general and specific industry economic conditions—both domestic and international.
- Generate reports and provide analysis on key credit and collection metrics, including aging reports, DSO and bad debt reserves.
- Stay up to date with industry best practices, regulations and trends related to credit and collection, and ensure compliance with applicable laws and regulations.

**About Us**

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform - so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

**About You**

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You’re also a university graduate with a **Degree in **Accountancy or Finance **or other related field and have at least **10** **Years **of continuous work experience. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

**Essential Requirements**:

- An undergraduate degree in Business, Accounting or Finance and/or relevant professional qualification
- Minimum 10 years of experience in Order To Cash process with specific experience in Credit and Collection. Minimum 3 years people management / leadership experience.
- Good knowledge of SAP OTC systems and processes
- Experience with financial, business and credit analysis to quantify risk and assign credit limits within established guidelines would be preferred.
- Working knowledge of LEAN thinking, systems, tools and functional process metrics
- Strong communication, influencing and facilitation skills within a diverse and cross-cultural workforce
- Strong track record of delivering results while creating/maintaining a positive work environment.
- Ability to challenge the status quo and facilitate different perspectives to drive solutions.

**Total Benefits**

Here are just a few of the benefits you’ll enjoy working in this role for Kimberly-Clark:

- ** Competitive salary and incentives**: We offer a competitive salary and a

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