Customer Support Team Leader

Location: Quill 9, PJ - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve customer...

**About You (Job Brief)** You will be reporting to Head, Customer Experience, where you will be expected to ensure and deliver excellent customer selling journey across our retail outlets in Malaysia. You will support both the determined business targets (KPIs) as well as functioning as a motivator and decision maker to ensure the Customer Experience...

So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

Sports Direct Malaysia is currently looking for a Customer Service Team Leader to join our growing team.Malaysia marks the first direct retail investment in Asia through a joint venture partnership with Malaysian owned MST Golf Group of companies, a well-established golf retailer and service provider in the region. Sports Direct Malaysia currently operates a...

**BOOST JUICE BARS** **Industry: Food & Beverage** **Location: Petaling Jaya** - Atria Shopping Gallery - Shell Damansara Jaya **Position: Team Leader** Boost Juice, is South East Asia’s largest juice and smoothie chain has expanded to 200 stores. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great tasting...

**TEAM LEADER IN TELECOMMUNICATION - IMMEDIATE VACANCY** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good example (Role Model) - Coach and help develop team...

**BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

**Responsibilities**: - **1. Operations Management**_ - Support Operations Manager to ensure business KPIs are met. - Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference. - Conduct need analysis to identify areas of improvements and propose recommendations to the management. - Perform audits to ensure...

As a key member of the Frasers Group, we are seeking an exceptional Customer Service Team Leader to join our team. This role will provide leadership, coaching, and development opportunities for our customer service advisors to achieve targets and KPIs.About the RoleProvide guidance and support to customer service advisors to ensure they meet productivity,...

Empowering Project Success through Effective LeadershipDHL IT Services is a global leader in delivering innovative and scalable software solutions that drive business growth and enhance customer experiences. Our Event Processing team is seeking a highly skilled Project Management Specialist to lead our projects to success. The ideal candidate will have...

Key Responsibilities: - Provide mentorship, guidance, and career development to members of your team. - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Team management responsibilities...

Full-timeDepartment: Customer RelationsCompany DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious...

**TEAM LEADER IN TELECOMMUNICATION INDUSTRY**: - URGENT HIRING!** **LOCATION IN PETALING JAYA, SELANGOR.** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good...

**TEAM LEADER IN TELECOMMUNICATION INDUSTRY**: - URGENT HIRING!** **LOCATION IN PETALING JAYA, SELANGOR.** **Responsibility** - Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort - Provide the team with a vision of the project objectives - Motivate and inspire team members - Lead by setting a good...

Company overviewJoin a leading MNC Tech services Group in their team based in Petaling Jaya. Great learning opportunity and career progression lies ahead with their fast-growing team undergoing business diversification.The new roleReporting to the COO, your role is to lead and engage the team to achieve high customer satisfaction and win customers over as...

About the PositionThis is an exciting opportunity for a seasoned leader to join our team and drive business results.Key AccountabilitiesDevelop and implement strategies to drive team performance and productivity.Mentor and coach team members to achieve their full potential.Collaborate with stakeholders to identify business risks and opportunities for...

Credit Control & Collections Team Leader **Key Responsibilities**: - Responsible for reviewing AR Aging with the Credit Control Officer on a Weekly / Months and active following up outstanding debts from customers and meeting collection DSO target and maintaining positive cash flow for multiple countries. - Continuously evaluates customer credit exposure...

**RESPONSIBILITIES AND TASKS** - Assist in coaching and developing a team of Customer Support Representatives and to actively participate in, contribute to, as well as align, CSC delivery to meet agreed service levels and targets. - Employ effective methods to develop team cohesiveness, increase employee motivation and satisfaction and reduce staff churn. -...

We are currently seeking a Hub Team Leader to join DHL eCommerce MalaysiaThe Hub Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.Essential Duties and ResponsibilitiesCustomer Service ManagementMaintain good working...

Job OverviewWe are seeking an experienced IT Support Team Manager to lead our service desk team in providing exceptional customer support and resolving IT-related issues efficiently. The successful candidate will oversee the daily operations of the service desk, ensuring high-quality service delivery while driving continuous improvement initiatives.Key...