IT Support Team Manager

5 days ago


Petaling Jaya, Selangor, Malaysia Digital Labs Sdn Bhd (from M1) Full time
Job Overview

We are seeking an experienced IT Support Team Manager to lead our service desk team in providing exceptional customer support and resolving IT-related issues efficiently. The successful candidate will oversee the daily operations of the service desk, ensuring high-quality service delivery while driving continuous improvement initiatives.

Key Responsibilities:
  • Team Leadership: Lead a team of service desk agents, focusing on excellent customer support, meeting KPIs, and developing team members through coaching and training.
  • Service Desk Operations: Oversee the daily operations of the service desk, ensuring efficient ticket management, monitoring service desk metrics, and escalating tickets according to established procedures.
  • Incident Management: Ensure timely resolution of incidents, analyze trends, and work with relevant teams to implement preventative measures.


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