Operations Support Manager

6 days ago


Petaling Jaya, Selangor, Malaysia Johnson Controls Full time
About the Role:

We are seeking an experienced Operations Support Manager to join our Service Operations team. In this role, you will oversee administrative processes, ensuring effective execution of non-book-bill activities.

  • Develop and implement processes for tracking and reporting incentive and overtime payments.
  • Generate reports and dashboards to track key performance indicators (KPIs) related to administrative processes, parts procurement, and service delivery.
  • Analyze data to identify trends and areas for improvement within the administrative functions.

Responsibilities:

  • Provide general administrative support to the Service Operations team as needed.
  • Assist in the development of process improvements and initiatives aimed at enhancing operational efficiency.

Requirements:

  • Experience with SAP/Service Max is a plus
  • Exhibits a positive attitude and collaborates well in a team environment


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